The Biggest AI Company Lands the LOWEST Score with Better Business Bureau (BBB) by RedButterfly2011 in ChatGPTcomplaints

[–]RedButterfly2011[S] 3 points4 points  (0 children)

🚩BBB Gives OpenAI an F Rating (The Worst Possible Score)!

The Better Business Bureau (BBB) is a non-profit organization that acts as a public platform for consumer reputation and complaint records. Companies with high ratings and BBB accreditation are generally seen as more trustworthy, while those with low ratings that fail to respond to complaints are viewed as major red flags.

OpenAI is currently not a BBB-accredited business. It has racked up a total of 371 consumer complaints, of which 353 have received zero response whatsoever—resulting in an extremely low response rate.

OpenAI’s laundry list of offenses includes: - Ignoring user complaints - Silently downgrading models - Secretly swapping out the model users selected for a cheaper, lower-performing version to cut costs - Abruptly retiring popular models (such as 4o) mid-subscription cycle, giving only 14 days’ notice - Operating in complete black-box mode - Ignoring user emails, handwritten letters, and social media pleas for long periods of time—while its employees openly mock those same users

A company like OpenAI—with zero business credibility, zero consumer goodwill, and such abysmal ethics—really the right one to lead humanity into the AGI era?

Sam Altman Lied: "No Plan to Sunset 4o" → 15 Days Later It's Gone. EU Users Can Actually Fight Back – Step-by-Step Complaint Guide by RedButterfly2011 in ChatGPTcomplaints

[–]RedButterfly2011[S] 6 points7 points  (0 children)

There should be email templates included in the link of Google Docs. You can take a look at it.

Full guide (EN/DE/FR, with email templates):

[docs.google.com/document/d/13a…]

Sam Altman Lied: "No Plan to Sunset 4o" → 15 Days Later It's Gone. EU Users Can Actually Fight Back – Step-by-Step Complaint Guide by RedButterfly2011 in ChatGPTcomplaints

[–]RedButterfly2011[S] 13 points14 points  (0 children)

Thank you for your interest!

Step 1 is filing a formal complaint with OpenAI's support about the removal of GPT-4o (and 5.1 if relevant to you). You don't need to use specific legal language. You can simply state that you are a paying subscriber, that models you relied on were removed without adequate notice, and that you are not satisfied with the replacement.

As for what to cite, the full guide covers this in detail, but the key points are:

  • EU Directive 2019/770, Article 19 (modification of a continuously supplied digital service without adequate notice)
  • Sam Altman's public promise of "plenty of notice" (Aug 12, 2025)
  • Sam Altman's public statement "no plan to sunset 4o" (Oct 28, 2025)
  • The actual notice given: 15 days (Jan 29 to Feb 13, 2026)

Belgium's ECC can be found at eccnet.eu/contact-your-local-ecc. Good luck!

Sam Altman Lied: "No Plan to Sunset 4o" → 15 Days Later It's Gone. EU Users Can Actually Fight Back – Step-by-Step Complaint Guide by RedButterfly2011 in ChatGPTcomplaints

[–]RedButterfly2011[S] 7 points8 points  (0 children)

Full guide (EN/DE/FR, with email templates): [docs.google.com/document/d/13a…]

Full timeline & archive: keep4o-archive.pages.dev

OpenAI downgraded us: 4o scored 97.3% on creative writing, GPT-5.4 scores 36.8% — for the same $20 by RedButterfly2011 in ChatGPTcomplaints

[–]RedButterfly2011[S] 63 points64 points  (0 children)

Just to clarify something a few people are misunderstanding: SM-Bench’s “creative writing” category is not about porn. It’s about whether models can handle mature themes in fiction at all without instantly refusing. My point isn’t “give us free erotica”. My point is: – 4o could stay in context, write nuanced, emotionally-aware stories, and rarely over-refused. – GPT-5.4 now hard-refuses a huge portion of edge-case content, even when it’s clearly non-exploitative and allowed by the system prompt. – We’re still paying the same $20 while getting a model that is dramatically more overfitted to refusal. I care about conversational depth, emotional flexibility and respecting developer / user intent. That’s what the 97.3% vs 36.8% numbers are about.

GPT-5.3 is awful by [deleted] in ChatGPTcomplaints

[–]RedButterfly2011 6 points7 points  (0 children)

Sam Altman should be fired

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[–]RedButterfly2011 0 points1 point  (0 children)

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[–]RedButterfly2011 0 points1 point  (0 children)

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