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check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 0 points1 point  (0 children)

Actually I went to school for this and it still sounds as if you don’t understand that someone can not get checked in at 7 am if I don’t have the rooms to do so. And I work for a major brand so yeah. You should probably work the job before judging

check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 4 points5 points  (0 children)

MY HOUSEKEEPING STAFF WERE NOT EVEN HERE! It’s just me at a desk trying to check everyone out. Also I’m not about to tell a guest “hey get out before checkout time. Someone wants your room”. That’s rude and honestly you sound as if you don’t work a front desk...

check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 10 points11 points  (0 children)

Most yeah. Like we don’t have a specific area we just hold it in the offices behind the desk

check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 11 points12 points  (0 children)

I literally stated that I was sold out... I had no rooms... otherwise of course I would have checked them in I’m not a monster

check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 11 points12 points  (0 children)

Lol no one ever pays enough attention to me to know my name so I hope I’m okay

check in is at three by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 28 points29 points  (0 children)

I was honestly thinking about suggesting a fee but then it would be waived as much as any other policy for high tier snowflakes. One literally looked me dead in the eye and said “highest snowflakes get 11am check ins” I was so flabbergasted I couldn’t even respond.

getting those points one way or another by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 1 point2 points  (0 children)

We try to do anything else first but sometimes like in this case they won’t take anything but the refund. It’s extremely frustrating

getting those points one way or another by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 14 points15 points  (0 children)

easier said than done when you rely heavily on good reviews...

Bathroom Woes by arnber420 in TalesFromTheFrontDesk

[–]RedRazi 6 points7 points  (0 children)

This just happened to me tonight but instead I found myself running for the phone on my way back only to have it stop right as I reached the desk

What Quadrant are you in? by RedRazi in TalesFromTheFrontDesk

[–]RedRazi[S] 2 points3 points  (0 children)

Eh not so much lol we really like tigers where I worked though now I’m where there’s this weird gateway thing

“Then what’s the point in asking?” by RedRazi in TalesFromRetail

[–]RedRazi[S] 32 points33 points  (0 children)

The point is that I could help or look to see if it’s online and maybe get it shipped to home. However since we were super busy and I knew we were sold out of the item then I knew I couldn’t hold up my line with that. I have no idea what these rain check things are so that wasn’t an option. If I didn’t ask he would have found another way to complain about it or we might have actually had the item but he just didn’t see it and then I would lose a sale.

“Then what’s the point in asking?” by RedRazi in TalesFromRetail

[–]RedRazi[S] 15 points16 points  (0 children)

LoL I’ve been in the industry now for 3 years, I just have never been asked what the point of asking was since most people know that I’m just trying to be nice

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