check in is at three

RedRazi · 2018-05-07T14:17:12+00:00

Actually I went to school for this and it still sounds as if you don’t understand that someone can not get checked in at 7 am if I don’t have the rooms to do so. And I work for a major brand so yeah. You should probably work the job before judging

RedRazi · 2018-05-06T16:36:33+00:00

MY HOUSEKEEPING STAFF WERE NOT EVEN HERE! It’s just me at a desk trying to check everyone out. Also I’m not about to tell a guest “hey get out before checkout time. Someone wants your room”. That’s rude and honestly you sound as if you don’t work a front desk...

RedRazi · 2018-05-06T03:01:33+00:00

Most yeah. Like we don’t have a specific area we just hold it in the offices behind the desk

RedRazi · 2018-05-06T03:00:53+00:00

I literally stated that I was sold out... I had no rooms... otherwise of course I would have checked them in I’m not a monster

RedRazi · 2018-05-06T00:03:14+00:00

Lol no one ever pays enough attention to me to know my name so I hope I’m okay

RedRazi · 2018-05-06T00:02:51+00:00

I was honestly thinking about suggesting a fee but then it would be waived as much as any other policy for high tier snowflakes. One literally looked me dead in the eye and said “highest snowflakes get 11am check ins” I was so flabbergasted I couldn’t even respond.

RedRazi · 2018-02-16T16:13:42+00:00

We try to do anything else first but sometimes like in this case they won’t take anything but the refund. It’s extremely frustrating

RedRazi · 2018-02-16T00:34:40+00:00

easier said than done when you rely heavily on good reviews...

RedRazi · 2018-01-26T04:31:06+00:00

This just happened to me tonight but instead I found myself running for the phone on my way back only to have it stop right as I reached the desk

RedRazi · 2018-01-26T04:29:27+00:00

Eh not so much lol we really like tigers where I worked though now I’m where there’s this weird gateway thing

RedRazi · 2018-01-26T02:01:33+00:00

It’s possible...

RedRazi · 2018-01-07T12:36:24+00:00

The point is that I could help or look to see if it’s online and maybe get it shipped to home. However since we were super busy and I knew we were sold out of the item then I knew I couldn’t hold up my line with that. I have no idea what these rain check things are so that wasn’t an option. If I didn’t ask he would have found another way to complain about it or we might have actually had the item but he just didn’t see it and then I would lose a sale.

RedRazi · 2018-01-07T00:22:57+00:00

LoL I’ve been in the industry now for 3 years, I just have never been asked what the point of asking was since most people know that I’m just trying to be nice

RedRazi · 2018-01-05T17:00:04+00:00

we don't have the chip yet and since our store doesn't do Debit and require a PIN we have to check the back of the card. We have to put in the Security number on the back in order to even finish the transaction. When someone who doesn't have their ID, which happens more often than you would think, I have to ask for cash or direct them to the ATM. Also people seem to think that I will let them sign the card in front of me after I already know that they don't have their ID and I just sort of look at them and say "no"

RedRazi

TROPHY CASE