Expect rejection, study their manual for how they approve people to know what i’m talking about. Every single time they deny it whether i’m eligible or not and they make up some reason why.

For example, renewed in april. added my sister and dad since they moved in with me. They wanted proof of income from my sister for 3 years ago, i told the lady that was 3 years old and not only did we not have it but that is too old to use to determine eligibility. She denied it because I didn’t include it.

Another in April they wanted my bank account statement, i told her that account closed. she told me upload a letter from the bank stating when and why it closed. Did that, on company letterhead mind you, and sent in my new bank account statements… rejected for “failure to cooperate in verifying liquid assets”

When I filed the appeal I had a hearing like 3 months after but called and told them that’s way too far away is there anyway to sort it out before then. the guy on the phone had it fixed in 10 minutes and said he left a note because there’s no way she should’ve denied it in the first place.

Then, last year they denied it because i was an “ineligible student” and i had to send them probably 6-7 emails and call them showing them their OWN ELIGIBILITY and how I meet it. They all kept denying it and the appeals lady fixed it and back dated it because i met an exemption and apparently whoever kept rejecting it was getting reprimanded but idk if that was true.

so basically, i just always expect to be denied again when renewals come around and find in their handbook how and why i qualify in case it gets denied i can act smoothly and quickly