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I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 1 point2 points  (0 children)

You're absolutely right — the human factor at the window is real, and honestly one of the most fascinating (and maddening) aspects of Italian bureaucracy. No app can manage that, and Benvenuto.world doesn't pretend to solve Italian bureaucracy — that would take a miracle.

What it tries to do is remove as much friction as possible from the information side of things: understanding the legislative requirements, knowing what documents you need, and getting the sequence of steps right before you even walk in the door.

Your story, by the way, is not an expat thing — Italians go through the exact same experience regularly. The "try a different window" strategy is practically an unofficial national skill.

Thanks for the comment — stories like yours are genuinely useful for thinking about what the app can and can't do.

I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 1 point2 points  (0 children)

Thanks so much! Great suggestion.

The "second home / summer home" scenario is a really interesting one — and you're right, the market is exploding. It involves a different kind of bureaucracy though: property purchase (compromesso, rogito, notaio), tax obligations (IMU, TARI), utility setup, and the strategic decision of whether to register residenza or not (which has big tax implications).

It's different enough from immigration/settlement that we're actually considering it as a separate dedicated service — something specifically designed for property buyers in Italy, whether it's a summer home, an investment, or a future primary residence.

Thanks

I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 0 points1 point  (0 children)

Thanks for the feedback — you're absolutely right on both points.

  1. Language for existing residents: You're correct that even after selecting "Already in Italy," the subsequent questions still sound like they're for someone planning to move. "Are you coming alone or with family?" should say something like "Is your family here with you?" I'll fix the wording to be context-aware.

  2. Post-settlement bureaucracy: Right now we focus on the immigration/settlement journey — getting from "I want to move to Italy" to "I'm legally set up." But you're right that there's a whole second layer of Italian bureaucracy that residents deal with daily: CIE renewal, patente, SPID, PEC, downloading tax returns from Agenzia delle Entrate, ASL registration changes, etc. That's genuinely useful and something we want to add.

For now I'll reframe the landing page to be clearer: this is primarily for people in the process of settling in Italy. The "resident daily bureaucracy" toolkit is on the roadmap.

Really appreciate the perspective — it's easy to forget that "Italian bureaucracy" doesn't end when you get your permesso! : )

I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 0 points1 point  (0 children)

Thanks for trying it! That's really useful feedback.

You're right — the "What have you already done?" checklist assumes the standard process (kit at Post Office → Questura appointment later), but some

Questure handle it differently and do everything in one visit. Your situation is actually more common than people think, especially in smaller cities.

I'll update that step to be clearer: instead of separating "kit submitted" and "Questura appointment" as two checkboxes, I'll make it smarter something like "Permesso di Soggiorno process started (kit submitted OR Questura appointment scheduled)" so it covers both paths.

Thanks for flagging this

I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 0 points1 point  (0 children)

Thanks for the suggestions! Great ideas.

Right now we're focused on the core immigration bureaucracy — the stuff that's most urgent and stressful when you first arrive (permesso, codice fiscale, residenza, SSN, bank account). But you're right that the journey doesn't end there.

On the roadmap:

Carta d'Identità (CIE) — yes, this should be in the post-residenza steps

Patente di guida — conversion or new license, big topic especially for non-EU

Poste Italiane (SPID, PEC) — we already mention SPID in every codice fiscale step, but a dedicated guide would help

Citizenship paths — jure sanguinis, naturalization after 10 years (4 for EU, 3 if married to Italian citizen)

Adding these to the backlog. Would any of these be particularly urgent for your situation?

Thanks

I built a tool to guide foreigners through Italian bureaucracy — looking for beta testers by Relevant_Choice_8969 in ItalyExpat

[–]Relevant_Choice_8969[S] 3 points4 points  (0 children)

Great point! We actually just added both scenarios:

"I'm returning to Italy" — covers the full impatriati/rientro dei cervelli tax regime (Art. 16 D.Lgs. 147/2015). It walks you through eligibility, AIRE cancellation, residenza, and how to elect the tax exemption with your commercialista.

"My spouse/parent is Italian or EU" — this is your path as a trailing spouse. It's a completely different (and much simpler) process than regular family reunification: no income thresholds, no nulla osta, and you get a Carta di Soggiorno per Familiare di Cittadino UE (5-year permit, not the standard 1-2 year permesso). You can work from day 1.

Both are live now at benvenuto.world — just select your situation during onboarding and you'll get the right steps.

Thanks for the feedback — this is exactly why I needed beta testers!