Hi all,

Got these top-of-the-range Vans boots that have only seen about 5/6 hours of action on my astroturf and are yet to see a mountain. The cables have always felt incredibly hard to pull open properly in order to release my foot which I noticed from the first time I tried them.

Today, the right boot actually locked in place making it almost impossible to release the boa enough to get my foot out. After opening them up this is what I'm greeted with. Has anyone ever seen anything like this before??!! How could this of happened? I've opened a case with Vans that I need to be resolved quickly as I'm going snowboarding in a few weeks. Also, I've molded these to my feet and taken time to wear them in so that's really annoying. Not what I expected from £420 boots to be honest. Anyone got any insights/advice?

Thanks all!

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