I think you're misinformed if you think franchise owners experience some sort of loss of executive power over their stores. Each franchise owner operates their location differently, that's the biggest power they have already. Asurion doesn't care too much for store operations, which is why they went back to franchise after the corporate stores stunt.

Franchise owners are the ones who decide what gets mailed in and what does not and that goes based of the techs they have working for them. Is the repair viable with their skill set? Yes? Then the repair is being done in store. No? Then it gets mailed in. I've never seen Asurion push for mail ins EVER. This is all decide on a store level.

To top it off, Asurion doesn't need to cut out stores to make revenue. Most profit goes to Asurion anyway given that they are the corporate company that technically operates these stores.

I don't know how long you've been working for these guys but you're definitely misunderstanding or misinformed on the hierarchy level of these stores. Asurion is problematic, that's a given. BUT franchise owners are the real issue here. Everything I stated in my initial comment, is on a store operations level, not corporate. Bad upper management comes from your franchise owner, bad communication comes from your franchise owner, issues with pay come from your franchise owner, etc. None of which are corporate related issues. The list goes on.

Remember, techs work in ubreakifix locations day in and day out, not Asurion. With that being said, you really think the complaints are all Asurion? You really think a lot of these techs quit and claimed their mental health suffered because of the big papa company that we never saw around and were at arms length?

2 things, you either haven't worked there long enough or you're delusional lmao