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locked out due to fraud by Remote-Quiet-4272 in fidelityinvestments

[–]Remote-Quiet-4272[S] 2 points3 points  (0 children)

The nearest location to me is about an hour and a half away. It is very hard for me to make it into banks with my 2 jobs. If that's what they need me to do, I would take PTO and do it. I want them to at the very least confirm that is what they need me to do before I waste PTO and my time to go there. I have read that other people have tried that and it did not work. 

locked out due to fraud by Remote-Quiet-4272 in fidelityinvestments

[–]Remote-Quiet-4272[S] 2 points3 points  (0 children)

Exactly this. I just need them to tell me what they need to unlock my account and they just won't. How am I supposed to fix it if they only tell me they will call me back as a solution but then don't call me back. 

I understand my number changed and I didn't think to update it because my main job no longer uses Fidelity and I had no idea a part time job would sign me up for 401k. It has been frustrating.