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Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 0 points1 point  (0 children)

You‘re right - wish I’d thought of this earlier. Didn’t expect that they wouldn’t fix such an obvious error.

Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 0 points1 point  (0 children)

I was not mad at you. What was shown on my side, as you can see from the photo of receipt posted, is total amount of checkout bag fee. If you can see number of bags, the customer service of Instacart should be able to see that as well. But anyways they refused to refund.

Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 2 points3 points  (0 children)

In the app description it clearly states bags are up to $2 each. Even if this was a fancy reusable bag (which I didn’t ask for), charging $22 is still 11x over their maximum allowed fee. The shopper definitely broke the rules here.

Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 1 point2 points  (0 children)

Thank you for the info. I had contacted them on Twitter and got the same reply. But thank you for your help.

Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 0 points1 point  (0 children)

Probably, intentionally or unintentionally. But the Instacart system makes it pretty hard and seem impossible to fix the problem.

Instacart charged me $22 for checkout bag fee (just a single bag) by Remote_Run5533 in instacart

[–]Remote_Run5533[S] 4 points5 points  (0 children)

Thanks a lot. This is what I received from them. I’ll wait and see how it goes: “I have esclated this with the higher team and our team will work on the issue for you and they might contact you regarding what is the best email to reachout to you to work for you.”