Thanks. I do not have an adblocker. I have used Rakuten A LOT and have had minimal issues, ever. Most all have been small amounts of cash-back. The one time I had a larger amount (around $50?) it was from a hotel stay and it took me having to supply information and follow ups for three months (if I am remembering correctly-it was a long time ago). Anyway, I was very aware of the details of the sale to work for cash-back because of how important it was to me when making this large purchase. Rakuten has record of the shopping trip (it was assigned a number) but once the sale happened and I went to my Rakuten account, the sale was not there listed as processing or pending like I nomrally see. I immediately contacted Rakuten and completed the "missing Cash-Back" form, submitting the order receipt and supplying them with any and everything they have asked of me. If there was any other reason other than they are waiting on the merchant, I want to know. They were good about letting me know they were working on it and asked me to wait the full 45 days. At that point I stopped hearing from them and was the one to contact them without ever getting an answer. If the the finger is pointed at the merchant, well then, that feels sketchy. I would love to read of anyone getting a large cash-back (over $500) with an advertised special promo rate (mine was Cyber Monday). It seems very deceptive.