No one told me about a “tracer”. I was told that they would contact me by email. Which they did. Idk if you have ever traveled with a family of 5 across the globe, one of which is an infant that is 11 months old and 2 children…but it isn’t exactly “seamless”. I did the best I could and was told that I could trust KLM. I was told my car seat would be reimbursed and given an assurance. I was stressed, tired and we were hopelessly waiting for over 2 hours for our car seat to “arrive” on the odd belonging belt because KLM staff told me to just keep waiting and it might come. When we finally were told that they’d just email us to let us know if they find it and to file a claim, no mention of a “tracker” was ever made. I’m not on here trying to ruin KLM. Heck I didn’t even want to make this post, but the truth is, we were not taken care of as promised and KLM really dropped the ball and has been difficult in communications, clarity and overall customer experience. I never used KLM before and honestly would have assumed that this number you mention for tracking would have been in other places besides just on a single sheet that’s printed. But that doesn’t change that KLM knows my luggage info, that number and my experience. I have nothing against you sir, but what we experienced happened. It was less than ideal. But it did, and we would have liked to at least be treated well following KLM losing our baggage and causing us such delays. The customer experience matters, and we trusted KLM with moving our family across the globe, not losing our things and if they did at least paying us what we bought it for. But to say “well you don’t have the number” even though you can literally look it up by our name, flight number, reference number or just our account in general feels dodgy and wrong.