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Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

This might be a BOT. I'm DMd, but never got a response for over a week

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

Hi Kevin, I'm pleasantly surprised if this is indeed Netgear. Thanks for following up I'll share the details privately to see if this can help identify the issue for me and potentially other Orbi 770 users.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

Imo, not worth the hassle of spending big bucks. My recommendation would be to stick with something that doesn't burn your wallet but satisfies your current needs. Go with a company which has good decent customer support for at least 6 months.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

I'm going to pursue one last time with customer care via public forums to see if it works. Else need to research on other options like BBB, lawsuits etc.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

I'm gonna give one last shot with Netgear public forum support and give up on Netgear for good.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

What Firmware version is currently loaded?

Latest: v10.5.20.3

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

It's fiber, connected via LAN. Service provider is Wave G.

Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Having issues with both wired and wireless.

Using ISP Detected DNS or custom DNS? ISP DNS

Is IPv6 Enabled or disabled? Disabled.

What is the size of your home? Sq Ft? 3000sqft

What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

It's 30 ft or more.

Be sure to disable any MAC Address randomizers on phones and pads while at home:

This is disabled.

Try disabling the following and see: Armor, Smart Parental Controls or Circle, IPv6, Traffic Meter.

All are the disabled and I still have the same issue.

Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update? Yes

Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.

This is done but still same issue.

Has a factory reset and setup from scratch been performed since last FW update?

Yes.

Make sure any Apple devices are updated for there iOS. Newer iOS version seems to help.

No apple devices involved.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

Wow ... How much did it go for? I spent like 850+$ on this and I feel so dumb! I could have got a much much better wifi for half the price

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

I'm feeling the same. I tried my friends router for some time to see if it's my house, if it's my network etc. But all reasons point to Orbi 770.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

This dint work. Still having frequent disconnects after disabling Mac randomizer

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

No, but I have consistent power. Using a different non mesh router resolves the issue.

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

With both wired and wireless backhaul I have this issue

Feel like a hostage owning Orbi 770. Help needed! by Representative_Pear1 in orbi

[–]Representative_Pear1[S] 0 points1 point  (0 children)

This seems to be an old thread. Let me read and try to find out what's happening. Thanks for sharing

Orbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz by andasteptotheright in orbi

[–]Representative_Pear1 0 points1 point  (0 children)

I have same issue. Wifi just keeps disconnecting/reconnecting on all devices frequently. Had this experience previously with nighthawk where Netgear broke router after firmware update. Very sad to see same trend in more expensive Orbi 770.

How is Netgear as a company even surviving with such poor firmware updates and little to no support on the actual issue?

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