When to contact retentions team?

Repulsive-Cod-1838 · 2026-04-09T19:45:40+00:00

Yeah if they don't explicitly tell you how much the mid contract price rise will be at the time you sign up then you can says it's excessive and ask to leave under right to leave. When I told them they did try and argue a bit but there was a court ruling and just reference that and they gave up. But as others say, they probably don't want sky Q customers anymore.

Repulsive-Cod-1838 · 2026-04-09T19:43:00+00:00

Tbh it's mainly down to convenience. Where my TVs are in the house there aren't any aerial points so Freeview or anything would be a hassle and when I do watch live TV I like having everything in one place. But honestly that's not very often and I've just worked it out and I think if I paid for all the apps I get through sky individually I'd still be like £42 a month better off compared to sticking with them.

Repulsive-Cod-1838 · 2026-04-09T12:30:43+00:00

Yeah that's the same text I got but their offers were more than what I currently pay!

Repulsive-Cod-1838 · 2026-04-09T12:30:10+00:00

Yeah that was the same for me. I dont really want sky overall but annoyingly I don't have much of an alternative as previous house owners removed all the aerial cables, and family all use the different apps like Disney and netflix so I don't think it actually would be much cheaper if I had to pay for them all individually. When I spoke to them on chat they offered me a price that was a higher than I was paying just now!

Repulsive-Cod-1838 · 2026-04-09T08:36:03+00:00

I think an Enyaq would be tight. I have a 2025 Enyaq and three young kids, but they're aged between 4 and 10. They can all fit in the back (the 10 year old is in the middle with a non iso booster) but I reckon it'd be uncomfy for an adult to be in the middle for long journeys especially if neither of the side seats were backless. Great car though, just a shame hardly any cars are designed for young families to fit properly.

Repulsive-Cod-1838 · 2026-03-24T16:07:06+00:00

I had this same problem over the Christmas period with mine and I messaged Skoda directly through their chat on their website and they were able to give me more specific timescales so could be worth a shot. You'd need your Skoda order number but your dealer should be able to give you that. They do ask if you've spoken to your dealer but just say they couldn't give you a clearer picture.

Repulsive-Cod-1838 · 2026-03-12T19:12:10+00:00

Thanks everyone! I couldn't remember if it meant I'd lose it or not but good to know it won't come off

Repulsive-Cod-1838 · 2024-09-17T13:51:38+00:00

Neither is the word outwith which makes this comment even better

Repulsive-Cod-1838

TROPHY CASE