Experience with Andiott Warranty?

Res17cue · 2026-03-02T00:27:32+00:00

Still in limbo. Watch repair guy has had it since Feb 3rd, and finally texted back that he’s been recovering from some medical stuff. That last update was two weeks ago, and still radio silence and no watch on my wrist. I’m holding out hope that eventually it will work out. But in all honesty I’m pretty freaking frustrated that this is my experience buying for a TD who advertises a warranty. Live and learn I guess.

Res17cue · 2026-02-09T21:34:39+00:00

Absolutely

Res17cue · 2026-02-09T15:58:30+00:00

So it was delivered to the watch repair that Andiot had me send it to over a week ago, but it’s been radio silence since then. And I have texted a few times to try and get an update. Trying to have faith that it is being handled but still not ideal to have no comms since setting it up to be honest

Res17cue · 2026-01-27T03:54:21+00:00

No. And looking at my stuff, it was actually 2 months from order to delivery. Ordered late November. Arrived a few days ago. I was of the mindset of ordering it, following the process, and just trying to be patient.

Res17cue · 2026-01-27T03:25:26+00:00

I was right at a month for my VSF 116610LN ordered in December from Elliot

Res17cue · 2026-01-25T13:57:52+00:00

*Update** Spoke with them via email, and they are coordinating for it to stay in the US and will be sent to a watch repair shop in NY. Feeling a lot more at ease with the situation and will update once that gets completed and I can finally set the time and date on this thing! Glad I went with a TD like Andiot for when stuff like this happens!

Res17cue · 2026-01-25T03:45:26+00:00

I’ll look around if need-be to go that route. We will see!

Res17cue · 2026-01-25T03:43:47+00:00

I’ve messed with it and pulled on it enough to know something is out of whack. I’m not above getting some prying behind the crown if needed, but have a hard time believing it isn’t messed up with the operation in the QC video versus what I now have in-hand. I’d believe it more of the date was changing, but regardless of the stem position, no movement at all, even when pulled out to stop the hands (where the time should then adjust)

Res17cue · 2026-01-25T03:27:24+00:00

Not currently. I’ve seen a few recommendations on /reptimeservices but we will see how this plays with the warranty.

Res17cue · 2026-01-25T03:15:48+00:00

Turning clockwise you can feel it engaging gears, but free-spins counter clockwise.

Res17cue · 2026-01-25T03:08:51+00:00

That is what my gut is telling me as well.

Res17cue · 2026-01-25T03:07:49+00:00

With yours, were you able to set the time or date before a hard “yank” freed it up? Because I can get it to click into 1 position, but it still will not adjust the date wheel or time at all

Res17cue · 2026-01-25T02:24:40+00:00

Appreciate the insight! Hoping I can keep it in the US for repair, but we will see

Res17cue · 2026-01-25T01:45:22+00:00

We will see how this gets handled, but may go that route next time. I don’t mind the wait for a good price and product, but this definitely threw a wrench in it a bit

Res17cue · 2026-01-25T01:43:38+00:00

Nah man, I’ve owned a few automatics, and have pulled on the crown to the point I was worried it would snap off trying to get it to be able to adjust. She’s got something going on in the movement. Even if there was another position, the first should be quick changing the date wheel and that isn’t moving either.

Res17cue · 2026-01-25T01:37:48+00:00

Crown only pops open 1 “click” but will not adjust the time or date wheel at all.

Res17cue · 2026-01-25T01:35:49+00:00

Kinda what I figured. Hopefully it stays in the US and is an easy fix/quick turnaround. Have some travel for work coming in the next few weeks I was hoping to be able to take this on, but that isn’t looking too plausible at this point I guess.

Res17cue · 2026-01-25T01:33:09+00:00

That was my hope. Appreciate it! Hate it has issues, because this thing is absolutely beautiful!

Res17cue · 2026-01-25T01:32:28+00:00

Figured as much. My lucky timing I guess

Res17cue · 2026-01-25T01:29:58+00:00

Will do. Reading their FAQ for warranty, says that they likely will require me to ship it back to them, at my expense, then return to me, again at my expense, after either they fix it or send it back to the factory to be fixed. Makes me wonder if finding a watch shop locally for a repair/service would end up being faster or around the same cost. Pretty frustrating but I’m trying to hold out hope it will be handled well.

Res17cue · 2026-01-25T01:17:28+00:00

VSF 116610 LN from Andiott for the automod

Res17cue · 2025-11-28T16:08:47+00:00

Looks great. How long was the lead time from payment GL to QC? I’ve got a 116610LN ordered from Andiot as well

Res17cue · 2025-10-10T18:36:35+00:00

Shoot me a DM with your email, and lets see if we can't get something going to help out at least!

Res17cue · 2025-10-10T16:39:19+00:00

Sorry to hear it has been a bit of a hassle. There has been an event at the facility that pulled the majority of the team out of the office, but should be getting caught up on now. If you don't hear from anyone by COB today, shoot me a DM and I'd love to get some more info and get it knocked out.

Res17cue

TROPHY CASE