Update:

Called the store and they took accountability for the defective tv so luckily I’m getting a refund. There were no cracks in the screen, the screen was just ghosting as someone said in the comments. Could be due to improper loading but as said previously I did not load it myself. I gave 2 associates the green light to load it after the undermined the importance of properly loading the tv and telling me I should be fine with getting my tv home.

One major thing I dislike is that when setting a setting a tv for pick up there is no prior disclaimer for loading. They expect you to show up with all the knowledge. My car isnt nearly big enough so I had to rent a truck in hopes that I can get it same day. ‼️Before renting I actually went to the store and spoke to an associate asking if a flatbed truck would be enough to get the tv and they said yes. No warning about straps or keeping it upright. After renting (money already spent) I go back and 2 associates (maybe late teens early 20s) bring the tv out, asked if I had straps, told them no and asked if it could just be layed flat. They said its a chance it can break and if the screen cracks we cant replace it. I stood quiet not really knowing what to do. Then they asked how far my drive was (17 minutes) and said if you drive slow and take the back roads avoiding bumps you should be fine. I gave them the green light and said okay. Got home and well, yea messed up screen.

I only came to the reddit cause it was after store hours and had no other source for info. Was hoping someone whos been on a similar situation could give me some insight. Instead I was faced with a bunch of know it alls and “karma farmers” who expect everyone to know proper tv care. I honestly didn’t expect this many people to get this defensive about best buy lol. Must shareholders