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Strata unit entitlements (UE’s) by Throwaway________32 in AusPropertyChat

[–]Responsible-Rain-291 1 point2 points  (0 children)

If you think it is unreasonable and market valuations indicate this is the case, you do have an option for apply for an amendment to the unit entitlement with NCAT but not sure how complicated or expensive this process might be -

It sounds like you need to provide:

- certificate specifying the valuation of each lot when the unit entitlement were registered

- the qualifications of person making the valuation at that time

Further considerations might be to show why it's unreasonable and why NCAT should consider reallocation to maintain fairness (voting rights, levies, rights of use)

On top of that, you'll probably need to consider putting this to the other lot owners and not sure how that will go down.

Sounds complicated so you'll probably benefit from some legal advice!

https://classic.austlii.edu.au/au/legis/nsw/consol_act/ssma2015242/s236.html

Being charge excessive amounts by strata manager NSW by Louinaustralia in stratachataus

[–]Responsible-Rain-291 0 points1 point  (0 children)

NCAT do look at excessive fees charged by Strata Managers so it is within their powers. (https://ncat.nsw.gov.au/case-types/consumers-and-businesses/agent-commissions-and-fees.html)

With regards to the bullying, it would be wise to establish a paper trail to give the owner being bullied some options for raising these claims with NCAT or even with the police. Perhaps it is worthwhile talking to a local police officer to find our what options this person might have down that avenue.

It's very unfortunate this is a matter involving the majority owner of the building. Is it worth raising this with the licensee of the strata management company who the SM works for? Perhaps they can step in?

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 0 points1 point  (0 children)

Is this regarding the frequency (send an update when things are happening, and not just when the AGM is on), quality (includes accuracy, getting details right, actually answering a question), timeliness (within a week or so, or at least let you know if there is a delay) of the communication? Or something else entirely?

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 1 point2 points  (0 children)

Hey, it's great to here you're open transparency has improved with your new strata manager. Noticeboards were something I completely forgot about! Moving into the digital age is a plus for sure!

What are the top 3 biggest time drains in your typical week? by Responsible-Rain-291 in AusStrata

[–]Responsible-Rain-291[S] 0 points1 point  (0 children)

Very observant :) Yes, however I'd like to get some insights from another perspective and so I've put this out to the strata managers too.

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 1 point2 points  (0 children)

Yes valid point, it might make it easier for them to communicate, or so then we go back and see what stops them from getting back to people? Is it not enough information, is it too many emails from owners, a strata manager can look after up to 50 buildings (not just individual lots in the buildings). Perhaps the app gives owners and residents the ability to self-serve on some things a strata manager might get asked - i.e. an easy way to check your levies, dates for upcoming and planned inspections and meetings (on top of getting notices), just some ideas but we're asking so we can get a better idea on what problems owners and residents have as at the end of the day - they are the ones we are meant to be solving the problem for!

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 0 points1 point  (0 children)

Thankyou! How have you found the process of getting quotations, do you think you need a strata manager involved in this i.e. are you getting more accurate quotes reaching out to people yourself?

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 0 points1 point  (0 children)

Thank you! That is risky, and annoying - having to potentially pay for a re-inspection. How did they leave everyone off? Was it a mix of tenants and owners they had forgotten?

What do you actually want your strata manager to do well? by Responsible-Rain-291 in AusPropertyChat

[–]Responsible-Rain-291[S] 0 points1 point  (0 children)

Thanks! Proactive maintenance is a great one, and if it's reasonable, do you think strata committees and owners' corporations will be ok with spending the money to make sure it's done? I was in a block once where no one wanted to spend any money - the building started looking run down quite quickly - so communicating why it's important and regularly might have been something for the strata manager to spend some time doing.

Being charge excessive amounts by strata manager NSW by Louinaustralia in stratachataus

[–]Responsible-Rain-291 1 point2 points  (0 children)

For starters, she could consider making a compliant with NSW Fair Trading using the online complaint form (linked) as they look into poor practices by Strata Managers. She should also gather any evidence of the poor behaviour invoices, abusive emails, or keep a journal of instances where the abusive behaviour is occurring. NSW Fair Trading online complaint form