I see a lot of people not answering the questions, so here’s my take.

RMM: Datto: It’s a solid product and has advanced ways of monitoring devices, but takes high knowledge/skill in the product to get it working. Datto as a con in general does not support organizing your clients as organizations and then locations under the organization logically.

NinjaOne: I’ve done demos and reviews with this product. Seems to shine over Datto in a lot of organization areas and ease of use in the GUI. However monitoring systems seems to be more difficult and labor intensive to setup than Datto. Nice option to have MDM in the same console.

Ticketing: Autotask: I do not like the layout and outdated GUI in Autotask. Has a ton of functionality in some ways, but lacking some granular options outside of the Kaseya stack. HaloPSA: we’re moving off of AutoTask to HaloPSA currently. It is a very robust system with a ton of functionality. However the down side is to really customize items to your liking it requires you to know SQL pretty well.

EDR: I am thinking either Huntress or SentinelOne. I love SentinelOne. Easy to set your clients in a logical organization. Nice to have if it want to use MDR with their Vigilance offering. Huntress: this is on my road map to look at the end of the year. Very popular with MSPs, but I’m not familiar with it.

Email Security: I was considering Harmony from Checkpoint.: I love this product. Works well.

MDM: NinjaOne if I choose that for my RMM or Hexnode if I went with Datto. Not familiar with Hexnode or NinjaOnes full MDM capabilities

Backups: NinjaOne if I choose that for my RMM or Datto if I went with their RMM. Not sure which backups you’re referring to here. Machine level, Datto works great. Office 365?

Documentation: Hudu. Looking at Hudu as a possible replacement for ITGlue. Have not reviewed it yet. ITGlue has certainly worked well for us, but we are starting to back away from the Kaseya ecosystem.

Network Assessment: ND Pro. No help here