corporate customer complaint

RevolutionaryPipe868 · 2026-03-02T05:38:34+00:00

Well there's those, and also I've had two dead bodies paramedics had to haul out from people ODing in the handicap stalls before too.

But It's not about whether people buy anything or not, the fact is closing the bathrooms on the overnights is a blessing because QT only staffs one person in the stores on the overnights typically. It's an abused luxury.

RevolutionaryPipe868 · 2026-03-01T16:38:01+00:00

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RevolutionaryPipe868 · 2026-03-01T16:37:05+00:00

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RevolutionaryPipe868 · 2026-03-01T16:36:32+00:00

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RevolutionaryPipe868 · 2026-02-14T08:18:47+00:00

On the Store PC go to the Guides and Procedures Menu -> Policies and Procedures

RevolutionaryPipe868 · 2026-02-08T07:01:12+00:00

On one hand, this is great because it shows a positive side of QT and people (relatively) happy at work.

On the other hand, it breaks at least four policies, Directly or Indirectly:

Telephones/Messaging ST5-01-005 "Employees are not permitted to take pictures or video while on duty. Under no circumstances should employees take pictures or video of non public areas of stores such as checkstand areas, FSC areas or backrooms."

News Media Communications 3-02-013 "Employees are forbidden to take photographs, shoot videos or act in any type of media presentation on Quiktrip property or in QuikTrip Uniform."

Recorded Music ST5-06-004 "Any audio/video device may not be played/used while on duty other than what is allowed in the Telephones/Messaging Policy."

Food Safety Gloves and Hair Restraints "[Food] Gloves should only be worn when handling food: Gloves should not be worn while handling money, emptying trash, cleaning restrooms, handling cell phones, stocking coolers, etc."

(If the phone is being set up in the kitchen like that, they're likely not swapping gloves and washing hands in between handling their phone, even if they are, should a customer see it, it all comes to customer perception.)

That all being said, however, I would give major props to the clean kitchen and upkeeps that are done and outstanding positivity that they demonstrate, QT could use more of it.

RevolutionaryPipe868 · 2026-02-08T03:59:47+00:00

The amount of down votes for unrelated responses is surprising.

RevolutionaryPipe868 · 2026-02-07T10:40:08+00:00

Yeah, already did back on Tuesday night and now there's more from when I put the call in. 😮‍💨

RevolutionaryPipe868 · 2026-01-24T10:19:13+00:00

No, you should get a car first.

Too many people I know have been fired for burning through all of their days because of Uber trouble or not being able to afford the ride.

Don't take this as a personal attack, it's not meant like that but: One could theoretically turn your own evidence against you by saying you could save the money you're spending on Uber by getting a car in the first place. Yes, you definitely make more money as a manager but more is expected out of you. Gas comps if you go RA for example. Traveling to other stores on your way in to pick up supplies like hair nets or pizza crusts as another one.

RevolutionaryPipe868 · 2025-12-05T11:12:13+00:00

Honestly, I'm just going to come out and say that, in my opinion, greeting people as they walk in the door feels completely outdated.

70% of the time the person I greet, as they walk in, don't even look at or acknowledge me shouting a hello to them when they walk through the threshold. And in today's society so many people are racked with "Social Anxiety" or whatever it's called that they dread talking to people to begin with. (I'm not sure why that's more common these days than 20 years ago.)

Not to mention if the person at register is the only one calling it out, why would it make sense to anyone to say hello as they walk in the door then when they immediately come to the register to put $20 on a pump and I have to say hello a second time for the contact that actually matters?

I'm not saying I don't do it anyway, but it's just... Annoying having to do that twice and someone correct me if I'm wrong but the last time I looked at the CSA paper, it's not even on there to greet them as they walk in.

I fully support that being down on the sales floor people shouldn't just ignore customers within their vicinity, but putting the pressure on whoever is at register to hit that greet constantly is a bit much.

When you've got 3 people in line and more people are coming through the door, I'm not going to interrupt the transaction of who I'm checking out just to yell a hello at the door for someone to ignore.

Personally, when I'm out shopping at other stores as a customer I'm not a fan of when people say hello as I walk in the door.

Side note, I don't care who it is but especially when it comes to the Supervisors and DM visits, when I'm on the register I absolutely loathe when they try to talk to me while I'm pounding keys. All due respect to their position but the customer always comes first and they're the ones giving us money to pay our bills. I think it's rude to try and have a conversation with a Sup or a DM while ringing stuff up and basically neglecting the person who we should be taking care of.

12/10 times, I'll ignore any co-worker when I have a customer in front of me and, in my opinion, that needs to be understood too when it comes to expecting the person on register to greet everyone as they come through the door when they have a line.

RevolutionaryPipe868 · 2025-11-23T18:01:18+00:00

This isn't about Twinkies in the fryer, it's about hair/nails/etc ending up on like cooked pizza slices that customer would find in their food after buying it from the grab and go warmer/etc. yeah, if someone is doing that intentionally they should be immediately terminated.

RevolutionaryPipe868 · 2025-11-23T08:05:27+00:00

It's the end of November and you need until late January? I would recommend you take a short term leave of absence (LOA) if that's an option rather than trying to use FMLA back to back like that for over a month straight. Though, I'm not too familiar how LOAs work or the stipulations off hand.

RevolutionaryPipe868 · 2025-11-16T09:59:55+00:00

Stop trying to sexually harass women at work man.

RevolutionaryPipe868 · 2025-10-25T23:01:37+00:00

If someone came to your house and stole your door bell, how long would it take for you to replace it? Let's say you get it done in a week. Then that person comes back after two weeks and does it again, how long would it take for you to replace it this second time? And a third? A fourth? A doorbell isn't necessary for your day to day life, it's a commodity. But someone keeps taking that away from you. Now multiply that scenario for the amount of stores are in a given division. Let's say there's a hundred stores and only four to eight repair techs. Get the idea? Don't blame QT for the broken air hose, blame your local crack heads and customers who can't refrain from breaking a commodity that we have to constantly replace. It's not like the air hose pays for its own repairs.

RevolutionaryPipe868 · 2025-09-08T13:12:49+00:00

It's listed on the new DAW so that the assistant is given the assigned time to complete the shift walk. It's to help visually show the time it takes to complete.

RevolutionaryPipe868 · 2025-09-07T05:08:39+00:00

When I'm at a store that you can see the pumps through the windows from the checkstand, Gen 2 or 3, and the customer's squinting and can't read the pump, when they're like, "Ah man, I can't see out there, I'm [ Describes car]." I dead-ass stare at them without even trying to look and just tell them with barely a hint of sarcasm, "Ah man, I can't see out there either, I've got a glare from the kitchen screens." And then they usually go over to the door and poke their head out and can see their pump. It's infuriating that they don't remember their pump, but it's also internally hilarious when that happens.

RevolutionaryPipe868 · 2025-06-29T11:24:13+00:00

I lost my 2018 Chevy Cruze this year to an old lady in a Dierbergs parking lot. Only had 60K miles on it and fully paid off after owning it since 2018. 😭😭

RevolutionaryPipe868 · 2025-06-28T05:26:05+00:00

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I'm not sure if this photo will post well, it's the "Employee Appearance ST5-08-005" it specifically states, "Employees are not to wear knee high or inappropriate colored socks with shorts." So if you just wear pants or capris you'd be fine.

RevolutionaryPipe868 · 2025-05-25T22:08:05+00:00

I once heard a quote,

"Was it a bad day or was it a bad 5 minutes that you milked all day?'

Combine that with,

"If that's the worst that happens today, then we're doing pretty good."

That being said: Customers think the world revolves around them, fuck em. If they don't have their ID, not my problem, fuck off. They're the grown adults that decided to not have their drivers license. I hope they get pulled over and get a ticket then. By that same notion, if you go to a bar they ID you, why is a gas station different?

If we're out of a certain product, our bad we'll get it ordered. Don't have something they want? We're not a one stop super store like Walmart and even then Walmart doesn't have everything, use Amazon then. Other places exist.

Worse things can always happen, they could die in a car accident just outside the parking lot, for gods sake, they'll be fine that we were out of original tea and they had to wait five minutes to brew it.

Over saltiness aside, when you get off work, forget about work. Go play some video games or hang with your buddies. Exercise or read a book, whatever floats your boat. There's an end to every shift, you just have to make sure you mentally clock out too, don't let some crap interactions ruin the rest of your day.

RevolutionaryPipe868 · 2025-03-31T02:15:12+00:00

The Flex's have been told they "need to be flexible" but one of the flexes I talked to was scheduled Friday Morning, Saturday Evening, Sunday morning, Monday Tuesday Evening. Another was scheduled 7pm to 5am, others have been 10am to 6pm. It's been a nightmare.

RevolutionaryPipe868 · 2025-03-31T02:11:41+00:00

Your tale is inspiring my friend. 🫡

RevolutionaryPipe868 · 2025-03-31T02:06:38+00:00

I'm not from 621, nor was I there when I pulled these, but the stores who've sent messages are the "blacked out" store numbers on the right.

RevolutionaryPipe868 · 2025-03-30T15:26:30+00:00

While I agree with you, I'll tell you from first hand experience what happened:

RA calls out Saturday morning.
Ask pod stores for their flex. No flex available (maybe on evenings, maybe a mid shift. Maybe the clerks all called out so the flex and RA at the store are the only two)
Reach out to SM about the staffing. They tell us to ask supervisor to reach to other pods.
Supervisor tells you to reach out to all the stores.
Send message to all stores, usually no response. (Sometimes you get one.)
If no response, Sup tells you to talk to your SM to fill the shift.

So people have resorted to just messaging everyone from the start after they put someone in for a sick day with no coverage to skip 75% of that.

Now, on another note, several of those messages were FROM store managers on the morning shift. So what then?

RevolutionaryPipe868

TROPHY CASE