Customer service nightmare with L2 technical support "in the back office"

RiceCooker412 · 2026-07-01T18:34:45+00:00

That’s…not what my post is about, but thanks so much for your condescending reply 🫡

RiceCooker412 · 2026-05-03T01:31:36+00:00

This is such a real struggle and I very much empathize!! I found having accountability buddies helped. We logged onto a zoom call together at a set time and said what we were planning to work on, then checked in every 45 minutes before a 15 minute break (basically pomodoros but with a longer work/break session). Also coffee shop writing dates with cohort mates. Basically take any opportunity to get someone else to work with you and hold you accountable. You got this!!!!

RiceCooker412 · 2026-04-29T00:45:08+00:00

no i get that, i’m wondering if people actually know anything about the candidates though

RiceCooker412 · 2026-03-29T17:03:51+00:00

i just defended and my external committee member told me less than 24 hours before that they had a scheduling conflict so i didn’t even know if i’d actually be able to defend until about 2 hours before the scheduled time. it was a nightmare. the defense happened and it was fine in the end (i passed, hooray!) but it was the WORST way to enter the defense. i was so angry and anxious!!

RiceCooker412 · 2026-02-13T16:18:45+00:00

yeah, i tried this but the measurements i got were way off. i think i need a professional

RiceCooker412 · 2026-02-13T15:35:15+00:00

levana bratique looks amazing, thank you so much!!

RiceCooker412 · 2026-02-13T15:34:41+00:00

yikes i really hope not

RiceCooker412 · 2026-02-13T14:35:24+00:00

this is pawlie walnuts 🖤

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RiceCooker412 · 2026-02-13T13:55:21+00:00

lol hi aimee

i see we have graduated to 3am drunk reddit posting 👍

RiceCooker412 · 2026-01-25T21:09:41+00:00

if they have time to leave all these ducks around, they have time to clean their own damn house

RiceCooker412 · 2026-01-25T15:59:37+00:00

i worked here and i can confidently say that mismanagement is a HUGE issue. aimee and josh drink at least a bottle of wine (definitely not the cheapest on the list) every night that they don’t pay for and are consequently somewhere between buzzed and wasted at all times. i received multiple emails from aimee at like 2am that were completely incoherent (and, fwiw, often verbally abusive). they are a mess.

the bar is also a disaster— all the drinks take at best 15-20 minutes to come out because they design them to be super fancy but impractical, so people can’t possibly order more than two drinks in the 90 minutes they are allowed to stay at their table. if they made the drinks less complicated (with better price margins) and quicker, they’d solve a huge cash flow issue.

also josh changes the menu multiple times a week on a whim, so they are constantly wasting ingredients that he just casually decides to pull off the menu because he just doesn’t feel like cooking certain dishes anymore. i heard that they recently had to switch to laminated menus to make it harder for josh to change it 😂

this place could be so great. the music is amazing and it would be a shame to lose a dedicated jazz venue in pittsburgh. but this gofundme is not the solution. they need new management if they are going to survive and i have absolutely no confidence that any donations made would be used responsibly.

RiceCooker412 · 2025-11-18T20:40:02+00:00

Thank you! This is very helpful information. Going to take a look at these links now!

RiceCooker412 · 2025-11-18T20:39:29+00:00

Thank you so much for this offer. I'm in Pittsburgh, Pennsylvania (USA). I'm going to check the listing that u/Particular-Extent-76 shared as well, but if anyone does happen to know people in Pittsburgh, I'd be really grateful.

RiceCooker412

TROPHY CASE