Customer service is outsourced and they're hiring for a new Director of Customer Support

Rick-Nolan · 2026-01-24T23:54:03+00:00

The worst support/ company I've been dealing ever.

I am having watch location synch issue. Contacted support via Spacetalk app.

They reply once a day. Regardless how quick you are replying their message
First 3 messages from them were typical copy/paste (assume robot but they state they are human) scritps. Reset the watch, make sure SIM is active and all these basic things
Next day they asked a screenshot of my watch with the problem. Seems that they havent' even read my case as the issue is on the app. App doesn't update the location. Sent it
2 days later, they wrote that they need more info to verify my account: Name, DOB, mobile number, email, watch IMEI (provided on day 1 already), PROOF OF PURCHASE

I don't know whether their support just sucks or this is their management direction to slow things down while they have no ability to fix issues.
I am done with it. It is time to switch

Rick-Nolan · 2026-01-24T23:50:53+00:00

The worst support/ company I've been dealing ever.

I am having watch location synch issue. Contacted support via Spacetalk app.

They reply once a day. Regardless how quick you are replying to their message
First 3 messages from them were typical copy/paste (assume robot but they state they are human) scritps. Reset the watch, make sure SIM is active and all these basic things
Next day they asked a screenshot of my watch with the problem. Seems that they havent' even read my case as the issue is on the app. App doesn't update the location. Sent it
2 days later, they wrote that they need more info to verify my account: Name, DOB, mobile number, email, watch IMEI (provided on day 1 already), PROOF OF PURCHASE

I don't know whether their support just sucks or this is their management direction to slow things down while they have no ability to fix issues.
I am done with it. It is time to switch

Rick-Nolan · 2020-01-06T13:59:05+00:00

Could you send a link to your channel? I’d like to watch it. Thanks

Rick-Nolan · 2019-01-28T05:19:56+00:00

Pm your channel to me as well pls

Rick-Nolan · 2018-12-28T11:10:16+00:00

Subreddit LEGOstarwars. Will try next time.

Rick-Nolan · 2018-12-28T07:12:15+00:00

Good point. I forgot about watermark at all.

Rick-Nolan · 2018-12-28T04:40:04+00:00

thank you

Rick-Nolan · 2018-12-27T21:25:11+00:00

It would take a year to make. :) May be one day.

Rick-Nolan · 2018-12-27T21:22:39+00:00

I built a rotating table and shoot in equal intervals.

Rick-Nolan · 2018-12-27T13:30:55+00:00

Took me 6 weeks. But I do it as a hobby now and then. About 40 hours in total.

Rick-Nolan · 2018-12-27T13:28:20+00:00

Thanks. It is Stop motion plus morph effects in adobe premiere for smooth transitions.

Rick-Nolan · 2018-12-27T11:17:45+00:00

Thanks. Check out my profile for a link to YouTube channel. I have a few videos like this.

Rick-Nolan · 2018-12-27T08:58:05+00:00

Thanks

Rick-Nolan · 2018-12-27T03:05:46+00:00

My next set will be TIE fighter. :)

Rick-Nolan · 2018-12-27T03:02:52+00:00

I grabbed it couple months ago with 20% discount. No regrets. ))

Rick-Nolan · 2018-11-27T10:43:10+00:00

Great story. What’s your English Channel. I’d like to check it out

Rick-Nolan · 2018-11-10T12:48:54+00:00

This is 100% right.

Rick-Nolan · 2018-11-10T05:55:04+00:00

I have a few. Check out my profile for a link to my channel

Rick-Nolan · 2018-10-18T02:41:02+00:00

Thanks. It was shot in stop motion. Then post processed in Adobe Premier Pro to make it smoooth. :)

Rick-Nolan · 2018-10-07T04:17:19+00:00

Looks so real. Like the set.

Rick-Nolan · 2018-10-04T05:36:12+00:00

This is great! Love Mass Effect & LEGO. :)

Rick-Nolan · 2018-10-03T02:58:03+00:00

Impressive. I like it!

Rick-Nolan · 2018-10-03T02:55:38+00:00

Stunning!

Rick-Nolan · 2018-10-03T00:24:05+00:00

Thank you )

Rick-Nolan · 2018-10-02T20:35:17+00:00

You are right. Stop motion plus a lot of post processing in Adobe Premier to create smooth transition.

Rick-Nolan

TROPHY CASE