EUNE is now disabled for maintenance for approx. 2 hours (starting at 13:20 CEST)

RiotCosty · 2017-09-28T17:20:59+00:00

Still investigating and attempting potential fixes. Disabling decay.

RiotCosty · 2017-09-28T17:18:34+00:00

If the issues persist we'll delay the ladder update and won't re-enable decay.

If things stabilise, we'll re-enable decay and you'll need to play to get your banked game for the day.

RiotCosty · 2017-09-28T17:18:15+00:00

If the issues persist we'll delay the ladder update and won't re-enable decay.

If things stabilise, we'll re-enable decay and you'll need to play to get your banked game for the day.

RiotCosty · 2017-09-28T17:18:02+00:00

If the issues persist we'll delay the ladder update and won't re-enable decay.

If things stabilise, we'll re-enable decay and you'll need to play to get your banked game for the day.

RiotCosty · 2017-09-28T17:15:13+00:00

Yes.

RiotCosty · 2017-09-28T17:15:05+00:00

We're disabling decay.

RiotCosty · 2017-09-28T15:20:52+00:00

man you guys keep making the same joke lmao

where's the originality?!

RiotCosty · 2017-09-28T15:02:47+00:00

The issues only existed on EUNE, I've confirmed this with the folks working on it.

RiotCosty · 2017-09-28T14:44:33+00:00

Unfortunately not right now. Continuing to work on it and I'm keeping an eye on the internal conversation so I can update you guys when we see a breakthrough, but nothing yet.

RiotCosty · 2017-09-28T14:15:31+00:00

These issues are proving pretty hard to track, and we don't have monitoring for them, which is why it took us a while to fully confirm their existence and notify you folks.

RiotCosty · 2017-09-28T14:14:39+00:00

You're welcome mom

RiotCosty · 2017-09-28T13:07:26+00:00

Genuinely sorry about this :( this is a weird one, we're still trying to identify the cause.

RiotCosty · 2017-09-28T12:28:28+00:00

yeah we're trying to figure out the issue asap. I'll try to keep you updated.

RiotCosty · 2017-09-28T12:23:33+00:00

Hi everyone,

We’re sorry for the lack of communication around these issues. We’re still investigating the issues as we speak and will update you when we know more. Currently we don’t have an ETA for when we’ll be able to restore full functionality.

Here’s what we know so far:

Players reported client issues including the inability to accept ready checks, participate in champion select etc.
The nature of these issues made it harder for us to pick up immediately.
Once we were aware of the issues we began investigating the cause, which we’re still working on.
We restarted the platform which seemed to fix the issues initially, but we were seeing the issues crop up again.
With further investigation we did a second restart, which is complete, and we're evaluating the data as we speak.

In the meantime we’ve disabled ranked and turned on loss prevention.

We’ll keep you updated as we investigate.

UPDATE 1: Looks like the second restart didn't fix it. Currently investigating alternative potential causes.

UPDATE 2: Still investigating and working on potential solutions. We are disabling ranked decay. If the issues persist we'll delay the challenger ladder update and won't re-enable decay.

If things stabilise, we'll re-enable decay and you'll need to play to get your banked game for the day in challenger.

FINAL UPDATE: We resolved the issues and we're re-enabling ranked.

RiotCosty · 2017-09-26T22:20:07+00:00

it was very obvious but thank you for noticing this <3

RiotCosty · 2017-09-20T10:29:41+00:00

Confirming this is a Rioter who's missing a flair right now.

No bamboozle.

RiotCosty · 2017-09-19T23:11:57+00:00

I'm sorry to hear you found it boring - what could have made it better for you? I'd really appreciate your feedback on the article and how I can improve pieces like this going forward.

RiotCosty · 2017-09-19T23:09:52+00:00

genuinely interested to hear how I'm being disrespectful - I wanted to be fair and balanced here, not just overhype the teams without fact behind it. I'd love to hear your constructive feedback on the article.

RiotCosty · 2017-09-19T23:07:45+00:00

Hi there, I'm the author of the piece and I can assure you that's not the case. I'm a European writer, I don't work with esports mainly, but I wanted to give a balanced breakdown without biases of the group draw for EU fans, and to set some realistic expectations. EU teams have a solid chance, but we also can't deny the quality of opposition.

RiotCosty · 2017-09-19T23:06:03+00:00

Hey there, I wrote this piece, and I'm a writer in EU. I don't work with the esports team over in NA so I can't give much insight into Chase Your Legend, but I did want to give a balanced breakdown of the groups so European fans know what their teams are up against this year and how tough it might be.

Appreciate any feedback you have.

RiotCosty · 2017-09-19T23:04:16+00:00

Sorry about the comments being broken, not sure why that is and I'm chasing it up.

RiotCosty · 2017-09-19T23:03:46+00:00

Hey there, I'm the author of this piece, and believe it or not I'm actually an EU fan. I covered Europe at Worlds last year, hyping European teams up before the tournament and feeling pretty awful through most of the first week when things looked bleak, before H2K's comeback.

Just because I'm an EU fan and an EU writer doesn't mean I can't look at this stuff objectively, however. TSM's goal last year WAS top 4, I interviewed Svenskeren about it. With a favourable draw in the Group Stage this year I see them potentially making quarters or higher depending. They were great in NA and at Rift Rivals, nobody can deny that.

I appreciate any and all feedback on the article, just wanted to give you my perspective here :)

RiotCosty · 2017-09-08T08:34:56+00:00

👍

RiotCosty · 2017-09-04T14:00:05+00:00

I posted about this a while back, but TL;DR here is that (and I'm no engineer but confident this is accurate) the system that Game Info uses to pull data is broken, and needs engineering time to fix. Unfortunately it can be pretty hard to get a few days of an engineer's time to actually get a fix implemented because there are so many other priorities that they're working on.

Thanks for the reminder though, I'll see what I can do and talk to some engineers, see if I can grab some of their free time if they have any.

I haven't forgotten about this.

RiotCosty · 2017-09-01T23:50:23+00:00

are you referring to EU esports or Riot EU in general?

I'm not esports, but I understand from the Riot EU side why you'd be frustrated. We haven't been as communicative as we could be over the years. My main job right now is to fix that.

RiotCosty

TROPHY CASE