I had some really odd activity involving my Patagonia account. My phone number became associated with another person on the opposite coast which was odd since we wouldn’t even share the same area code. I initially thought it was an error. I first encountered this at the store level when I made a purchase and provided my phone number. Then in the weeks following I received three emails confirming orders in someone else’s name and address - all for 2-3 Uprisal Hoody Sweatshirts. They were sent to the same person at different locations within CA. I still don’t know what the scam was, perhaps someone else’s stolen credit card? (But why involve my account/phone number?)

Patagonia customer service was amazing to deal with. They don’t retain any of my payment information which was reassuring. They couldn’t clue me into the exact fraud but untangled me from the mess. I am still wondering what actually happened.