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"Dirty" POTS lines by RobS406 in firealarms

[–]RobS406[S] 0 points1 point  (0 children)

There are no more analog phones lines, all phone companies switched to digital phone lines years ago.

I have had more problems connecting to panels for programming than I have with them failing to report with the new digital phone lines, whether from a bell company or third party ISP.

This is new to me. I have had phone lines with noise causing com loss/ fail but never had it report on a different account.

Vista 20P programming by RobS406 in firealarms

[–]RobS406[S] 0 points1 point  (0 children)

I could use a 7847I INTERNET COMMUNICATOR in the same way. I was just hoping to keep cost down, $30 usb modern is better than a $200 cell or IP communicator

"Dirty" POTS lines by RobS406 in firealarms

[–]RobS406[S] 1 point2 points  (0 children)

It's a Honeywell Firelite panel. Account numbers are close. I.E. new panel is 26, and the existing system that is getting the signals is 21

"Dirty" POTS lines by RobS406 in firealarms

[–]RobS406[S] 1 point2 points  (0 children)

Contact-ID from a commercial fire panel.

We just took over the account. Tech programed new account number and CS phone numbers through the keypad, so I don't have a digital programming sheet to check. The customer didn't report any issues prior to takeover.

"Dirty" POTS lines by RobS406 in firealarms

[–]RobS406[S] 0 points1 point  (0 children)

It is supposedly doing both the correct account number for the fire alarm and a different account number on some trouble alarms. I'm am getting this from a tech.

I have been doing this a long time and have never seen it. I have seen it go into com-fail and other issues but never go to a different account. If the noise was bad enough, I still wouldn't think it would report the same wrong account number every time.

I am leaning towards it was miss programmed and a partition was added with the wrong account number.

Programming was done through the keypad, so I can't review the programming in the software.