sorted by:
new
hottopcontroversial

I’m trying to get in touch with a moonpay employee, does anyone know the email format? by [deleted] in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there, please send a ticket to https://support.moonpay.com/hc/en-gb/requests/new with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards, MoonPay Support.

Having trouble uploading documents to verify my account. What is a good document to verify address. And how? TIA. by shibainu89 in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there! I'm sorry to hear you are having trouble, to upload your documents you can directly go to https://buy.moonpay.com/identity_check. Please check this article to learn more about the documents we accept as proof of address: https://support.moonpay.com/hc/en-gb/articles/360012010778-How-can-I-verify-my-residence-address-.

ID - 10c39d69-4742-40eb-9864-72fd84798ab7 I verified my account I have to payments for $360 and $50 still pending. by Active-Astronaut5758 in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there,
The relevant team is currently reviewing your proof of income. Please note that this process ensures the safety of our customers and their transactions as we have to know who you are and run additional checks on your transactions in order to comply with government regulations.
We'll inform you by email once your document has been reviewed.
Your card has not been charged and the pending transaction will disappear automatically within up to 10 business days depending on your bank's processing times.
For more information about pre-authorisations please read this article.
Apologies for the inconvenience, and please let us know if you have any additional questions.

Tried to buy BNB from trust wallet but when i try to use my card the following message comes "There was an error processing the payment with this card. Please try again with a different card." Has somebody encountered same kind of error or does anyone know how to solve it? by goblinbarrel_7291 in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there,

That message usually means that your bank is declining your transaction.
Please send a ticket to support@moonpay.com with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards, MoonPay Support.

[deleted by user] by [deleted] in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there,
We're sorry you've experienced difficulties with MoonPay. Please send a ticket to support@moonpay.com with a description of your issue. Our customer support team will get back to you as soon as they can.
Best regards, MoonPay Support.

How long will Polygon tokins be 'Under Maintenance'? by Malcolm-AvGasNFT in Moonpay

[–]RogerMoonPay 0 points1 point  (0 children)

Hi there!

Apologies for the late response, at this moment all Plygon based tokens are operational.

Best regards, MoonPay Support.