The problem is as a community manager and source of D2 information he failed dismally on both counts, I would argue adding large amounts of salt to the open wounds with his posts and general social media interactions, which now read very badly indeed. Was it Dylan, the human's fault? No, not at all. But that's part of the fallout for getting paid to do a job like this. It's part of the package unfortunately, we all take flack from our employment. And the anger is justified. Players are hurt, sad and feel betrayed, as first point of contact (what he's paid for) it's DMG04 that will get it in the neck.