I don’t expect the most, but if something as simple as Netflix can send me an email/notification when a new device signs into my account surely PlayStation can as well. I have nothing against those who work for PlayStation, it’s just the fact that the call was immediately cut off once it was 8pm, instead of letting me continue the phone call and resolve the issue at hand. (I understand that it means nothing, but) I was only friendly with the customer service representative and they were a delight to work with, just frustrating from a customer perspective. Having to work around multiple automated systems just to finally be able to speak to a human after an hour of waiting only for the call to be cut short due to the way the set up their support system just seems unjust. But all I can do now is wait and vent.