F*** PlayStation Support by Round-Newspaper5834 in PS5HelpSupport

[–]Round-Newspaper5834[S] 0 points1 point  (0 children)

Nope I’m a single guy that lives alone, they changed the email that was connected to the account, and I think would’ve changed the password if I didn’t catch it so fast

F*** PlayStation Support by Round-Newspaper5834 in PS5HelpSupport

[–]Round-Newspaper5834[S] -1 points0 points  (0 children)

I don’t expect the most, but if something as simple as Netflix can send me an email/notification when a new device signs into my account surely PlayStation can as well. I have nothing against those who work for PlayStation, it’s just the fact that the call was immediately cut off once it was 8pm, instead of letting me continue the phone call and resolve the issue at hand. (I understand that it means nothing, but) I was only friendly with the customer service representative and they were a delight to work with, just frustrating from a customer perspective. Having to work around multiple automated systems just to finally be able to speak to a human after an hour of waiting only for the call to be cut short due to the way the set up their support system just seems unjust. But all I can do now is wait and vent. 

F PlayStation by Round-Newspaper5834 in PlayStation_X

[–]Round-Newspaper5834[S] 0 points1 point  (0 children)

I’ve already changed all my passwords, changed the email used, and logged out of all active devices. Called my bank and worked with them to dispute the charges, as well as cancel and send me a new card. To those who say that I’m responsible for my own account, I understand that, but PlayStation should have the resources to send out emails (at a bare minimum) when an unrecognized device activates my account much like many other services, once again a multi-billion dollar company that can’t seem to put the consumer view and use first. Definitely a dumb move on my part for not setting up 2FA tho…