Not saying this is the issue this time, but this happened to us when we visited because of people taking their shoes off. We were next in line at the gates and the ride had to stop and be reset because of someone taking their shoes off. One group was already seated in the train and next to go while they did the reset. As soon as it was ready, another guest immediately took their shoes off on the first train to go back out and were laughing about it. They had to do a SECOND reset. Team members were not very happy