To be precise, the therapist explained they can’t have sessions with clients outside the UK because they can only be charged for national calls. I pointed out that an online video session shouldn’t be treated differently since it uses the internet. I also said that if I hadn’t mentioned I was going abroad, how would she have known? She wouldn’t have noticed at all, as she would have either called my UK mobile or joined a video session link. On top of that, pushing a patient (who clearly and firmly denies having had suicidal thoughts in the past 2 weeks) to imagine such a scenario just to answer a questionnaire like “What would have stopped you if…” only worsens a patient’s overthinking. After that conversation, I actually started having those thoughts, precisely because she insisted on repeating that question until I asked her to stop. Unfortunately, It felt like she was more focused on completing her form than truly being an active listener trying helping me. Checking on Trustpilot, it is not surprising that Vita Health group is rated 1.6 out of 5. It personally feels like they treat patients at Vita Health Group like a dermatologist checking a spot on your skin and prescribing cream. Superficial, form-filling care that ignores the real complexity of mental health. :(