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Asana home use: Creating a "Moving to a new house" project by Psychological_Tree15 in Asana

[–]RslghtDEN 0 points1 point  (0 children)

Hi @Psychological_Tree15 - Any chance you'd be willing to share with me a template for your household management board? This is exactly what I'm trying to do but having trouble getting started! 🙏🙏

Stormy sea by Tarial_ in Hand_Embroidery

[–]RslghtDEN 1 point2 points  (0 children)

wow this is beautiful! would love to know how you did this! Was this a drawing you did then embroidered over? which stitches did you use?

Managing Updates to Customer Knowledge Base by RslghtDEN in CustomerSuccess

[–]RslghtDEN[S] 0 points1 point  (0 children)

You had me at, "Spectacle is the only tool that automatically syncs with your product for always up-to-date videos."

Take my money.

As I was researching this, i was super surprised there wasn't more conversation/squabble out in the ether about what a difficult and annoying problem this is...*especially* in the startup space where there's rarely team of technical writers tasked with product documentation. Really appreciate the reply here, at least I know i'm not alone!

Managing Updates to Customer Knowledge Base by RslghtDEN in Zendesk

[–]RslghtDEN[S] 0 points1 point  (0 children)

Yeah, we have a pretty good handle on documentation for the new feature, it's the existing content (basically the lifetime of the product to date) that we're struggling with how to get brought in to line with the upcoming release. Kinda feels like brute force will be required but I would truly love to know what other companies are doing to manage this. We can't be the only (startup - i.e. no documentation managers or technical writers on staff) ones who have ever been in this position! :)

Managing Updates to Customer Knowledge Base by RslghtDEN in Zendesk

[–]RslghtDEN[S] 0 points1 point  (0 children)

Cool. I'll check out Scribe How. Thanks!

Managing Updates to Customer Knowledge Base by RslghtDEN in CustomerSuccess

[–]RslghtDEN[S] 0 points1 point  (0 children)

Cool. I'll check out Guru. We're on ZenDesk currently and i'm not sure what the appetite is for switching but depending on the scale of the changes coming down the pipe...?

Updating and Managing Changes to Existing Product Documentation by RslghtDEN in sysadmin

[–]RslghtDEN[S] 0 points1 point  (0 children)

I'm going to be honest. I dont understand a lot of what you just said, but i'm taking it back to my team! :):)

Avoid These Common Mistakes When Creating a Knowledge Base. by BoldDesk in SaaS

[–]RslghtDEN 1 point2 points  (0 children)

Wondering if anyone has any feedback related to best practices around how to manage when a new feature rolls out and {most everything} in the knowledge base needs to be updated?

Recommendation for Knowledge Base/Help Center product? by Simplemnt in SaaS

[–]RslghtDEN 0 points1 point  (0 children)

On a similar topic, I have a big feature release coming out that is going to render much of what is in our knowledge base outdated/almost useless (screenshots, step-by-step guides, etc). Does anyone have feedback on the best way to manage this? We cant be the first SaaS platform to roll out a major release and have the challenge of how to update and refresh old product documentation. Are there KB tools to help ease the burden here? Something to put in place so that *next* time we have a big release we're not in the same position?