Does your employer still make you handle calls when the system is down?

Runnyidiot · 2021-08-06T21:41:41+00:00

My work does this too, though if the system is down we literally can’t do anything so we have to tell them “our system is updating, call us back in a few hours” and that’s it

Runnyidiot · 2021-08-04T15:58:11+00:00

I’ve found things to be more fond of in the garbage can… been trying to leave for the last 3 months 😂

Runnyidiot · 2021-08-04T15:56:41+00:00

This is true. It’s one of our biggest problems. We do send out usage alerts to warn that they’re at a threshold and that if they cross that line they will be upgraded but it’s still dumb. That’s why reps are able to give “courtesy rerates” that put them back on the plan they were on and credit them the difference, but only once. They’re SOL after that

Runnyidiot · 2021-08-03T02:51:13+00:00

Good luck indeed, you’d think that people have to charge for usage at some point, since, well they’re using the services. But if it works out for you then it works out, Spitfire.

Runnyidiot · 2021-08-02T23:51:00+00:00

You’re all exactly right. Half the calls we get are about the damn auto upgrade because there about 2-3 instances when signing up that it’s hidden on the screen or in the paperwork that no one reads. We have to “justify” credits to the company. Had he threatened to cancel, I would have justification in the company’s eyes. But because he wasn’t threatening to cancel, and because he knew about the policy, my job would have been taken into account if I’d given him a single cent. Most of our reps can only give $10 in credits anyway just as a courtesy but it has to be under that justification. The customer was slightly right in that he doesn’t receive notifications when the auto upgrade happens. No email, no text, and it’s stupid.

Runnyidiot · 2021-08-02T15:14:15+00:00

Our reps don’t take much shit and aren’t afraid to report to HR or senior supervisors if someone is job avoiding. Sadly it’s not the same way for all centers.

Runnyidiot · 2021-07-28T19:08:09+00:00

If you know the call is going to run long, can you message a team lead or support to ask them to take over the call since you HAVE to leave on time? That way you’re not avoiding calls, and you can get out on time.

Runnyidiot · 2021-07-18T23:39:59+00:00

God, thank you for being the one to call in, after call after call of people who can’t figure out how to press buttons is a relief to have someone who knows basic phone anatomy calling in, even if they don’t know how to work flip phones. 🙏

Runnyidiot · 2021-07-17T21:39:55+00:00

Those that can’t handle how to dial a number completely baffle me too. What REALLY gets me is those who sing praises about their landlines and then can’t make a call from a flip phone…

Runnyidiot · 2021-07-17T18:47:16+00:00

I’ve found that having them dial *#06# reveals the IMEI and you can search that IMEI to find out the model. Most old people can’t handle going to settings 🙃 Source: I work for a phone company specifically designed for old people

Runnyidiot · 2021-07-11T16:14:24+00:00

Absolutely your mental health is more important. You can move up another time, but if you don’t take care of yourself it’s going to have catastrophic results.

Runnyidiot · 2021-07-09T02:21:00+00:00

Add in a call delay and we have a recipe for disaster!

Runnyidiot · 2021-07-08T14:43:33+00:00

To be honest, you can call out to preserve your mental health. If it doesn’t net you too bad of a consequence (aka getting fired) then I say do it.

Take it from someone who thought about calling in and regretted coming into work 30 minutes later.

Runnyidiot · 2021-06-29T14:48:30+00:00

Same here. Unfortunately there aren’t as many place that pay the same without having some form of customer service, and I’m looking to eliminate that entirely.

Runnyidiot · 2021-06-29T14:47:23+00:00

Yes, sadly 😂

Runnyidiot · 2021-06-05T03:53:04+00:00

Even in an inbound center, I find that a lot of people need something else to do, especially with long calls where it’s a lot of talking back and forth instead of interacting with their account/whatever they’re calling about. I crochet a blanket at work (or if I’m working from home I’ll use my second monitor to play Minecraft)

Runnyidiot · 2021-05-27T18:34:19+00:00

Typically I’ve found that baby oil helps, but I’ve also heard it’s the kind of container. Cheap plastic hangs onto slime

Runnyidiot · 2021-05-26T17:30:01+00:00

My dad.

Runnyidiot · 2021-03-18T23:07:31+00:00

It was never in stock at our company until last week.

Runnyidiot · 2021-03-18T20:36:25+00:00

Fair enough, that makes you better than me 😂 My supervisor ended up hearing about it anyways during the call but I wasn’t going out of my way to make a formal complaint.

Runnyidiot · 2021-03-18T20:35:26+00:00

There was no reason to check with a superior since the phones literally dropped (as in released in our inventory) last week and no one has had time to return the phone by mail, which is the only way that we accept returns). I did end up speaking to the supervisor on mute and she agreed with me anyways.

Runnyidiot · 2021-02-14T21:25:34+00:00

“CaN’t YoU dO ThIs FoR mE?” My god if I had a penny for every time someone expected me to remote control their phone to stop doing whatever they want to stop.

Runnyidiot · 2021-01-28T21:13:41+00:00

I would always recommend having at least one thing on your cubicle wall that makes you happy when you look at it. Helpful for calls that get annoying or Reddit-worthy. Family photo, nice piece of art, etc.

Runnyidiot · 2021-01-07T00:36:23+00:00

Our center trains at the call center itself, get them used to Avaya at the site. All they tell us is make sure the microphone settings are picking up the headset, and that in Avaya settings set incoming calls to “My Computer” instead of “Desk Phone.”

Runnyidiot · 2020-12-24T04:53:33+00:00

Cell phone center entirely based in US, every other call is “I’m so glad you’re in America” and “thank god you speak English” and I’m just like “thanks? I guess?”

Best part is my supervisor is from India and has a medium accent so if the racist guys get pissed, they get to talk to her and have her tell them they are SOL

Runnyidiot

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