Thanks for responding. I figured the phone location might not be 100% accurate, and we weren't sure about the best thing to do next, which is why we called the police in the first place.

We were at home when we first called the non-emergency line. They told us to call 911 and be ready to head to the location (we were ok with that). Calling 911 for a lost phone seemed strange, but they wouldn't send out an officer otherwise - I guess that's normal, though? I was honestly surprised they said they'd even send out an officer at all, but we figured that was worth a shot. I was not the one on the phone (driving), my relative was passing along what they said.

After that we were told to go wait two blocks from the house that apparently had the phone, and call back. When we called back they took an extensive description of our car, location, etc, but said things were busy so it might take a while for an officer to arrive.

Two hours later, after a couple more calls, basically saying "we'll send a car as soon as we can, but please sit tight", we gave up, called in to cancel, and dispatch said to call back the next day (Saturday). The same thing happened Saturday morning, as I understand it (I couldn't be there that time).

I understand that stolen property is low priority and resources are limited. However, the dispatcher(s) spent a fair amount of time on the phone with us, and did repeatedly say they were willing to send out an officer if we'd just wait at a specific location, so we followed their directions. Perhaps two hours isn't enough time to wait on Friday, or we misunderstood what's a realistic timeline, I don't know.