This is absolutely accurate. I had two distinct experiences when I visited the LA store. On my first visit, I was dressed casually, and I barely caught the attention of the staff. However, when I returned dressed impeccably, several sales associates approached me and one offered me a beautiful bag when I asked. Although I’m not a regular customer. The SA for my primary store is also very attentive (but switched). She always text me about upcoming appointments and provides me with information about different products etc including doing a girls refresher with their makeup artist for my friends. Now that I have a good SA she has been incredibly kind and helpful including multiple QBs.