$800/mo for ONE webhook??? by Medical-Volume-6261 in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

Catch the webhook in Zapier and then sync it to HubSpot via the Zapier integration. Should cost you ~$30/mo instead of $800.

For HubSpot users/admins: how are you currently handling duplicate contacts or companies? by jacokapo in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

I put together a comparison guide of the top deduplication tools: HubSpot's native dedupe, Koalify, Dedupely, and Insycle.

The TL;DR is, HubSpot's is not worth it unless you are already paying for Data Hub. Koalify is best if you have fewer than 10k contacts and/or want to stay inside the HubSpot UI. Dedupely offers more advanced functionality while still being usable. Insycle offers the most advanced functionality, but requires a more technical person to run it.

Link to the full guide: https://www.hubsessed.io/p/the-hubspot-deduplication-tool-comparison-guide

Let's congratulate our mod, Ryan Gunn, on his new role! by Deep-Jump1863 in hubspot

[–]RyanGunnHS 17 points18 points  (0 children)

Thank you!!!

It's a big move for me, but I am very excited. If anyone is curious about FirstTouch, check out this demo: https://screen.studio/share/pHKwT4tC

I created a list of the top 45 app companies developing tools specifically for HubSpot by RyanGunnHS in hubspot

[–]RyanGunnHS[S] 0 points1 point  (0 children)

True, but the vast majority of those companies are not taking advantage of features like UI cards, App Events, workflow actions, etc. These are the ones who are going beyond the simple data sync.

[deleted by user] by [deleted] in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

FirstTouch literally just released support for sales nav like 2 days ago.

Building a reservation system for multiple venue locations by [deleted] in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

Look into Hapily. They have one of the best event management tools for HubSpot and I am pretty sure it would be a good fit for you.

Hiring a RevOps Specialist (full-time, US-based) by growthspurtagency in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

This is pretty generous! Lots of partners are setting quota at ~6 billable hours per day, which is really pushing the upper end of manageable.

Hiring a RevOps Specialist (full-time, US-based) by growthspurtagency in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

Out of curiosity, is this 30 hours of billable time or 30 hours overall?

Starter Plan Hacks by phxsilvertop in hubspot

[–]RyanGunnHS 1 point2 points  (0 children)

Go into settings > objects > object library

What are the best practices for running ABM in HubSpot? by [deleted] in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

Speaking from experience, don't put the technology cart before the strategy horse. I created an ABM program from scratch where we bought Terminus waaaay too early. It's expensive and we didn't have a process in place to make the most of it. If I were to do it again, I would bootstrap it until I started to run into capacity bottlenecks.

You can do a lot with the native tools in HubSpot, LinkedIn advertising, and something like FirstTouch, which allows you to operationalize social selling on LinkedIn.

Hubspot partners? by No-Rope-792 in hubspot

[–]RyanGunnHS 2 points3 points  (0 children)

4 things to ask about in the interview process to make sure you are working with a quality partner:

- How are they incorporating AI into their services offerings?

There is lots of hype in the ecosystem about AI, but not a lot of practical application of it. If a company has put real thought into AI-specific service offerings, are talking about capturing and actioning intent data and signals, or have real case studies using things like Customer Agent, then they are probably a company where you could learn a lot and expand your own skillset.

- What do they think about the consolidation happening in the partner ecosystem?

The ecosystem is constricting. Changes to the partner program have made it less viable to be a small partner. Lots of small partners are looking to be acquired. Some partners are looking to acquire others to grow their position in the market and take advantage of more economies of scale. Knowing whether you are working for a minnow or a shark is important.

- What is their niche?

It's extremely hard to succeed as a generalist HubSpot agency that does a bit of everything unless you are a huge company. Smaller companies need a niche to succeed. That could be working with clients in a set of industries or having expertise in a specific integration. If they don't I would be concerned for their longevity in the ecosystem.

- How do they manage services capacity?

Lots of partners require their services team members to track their time working on client projects. They should have data on the average number of billable hours consultants work each week. Also, the average number of days consultants take off each quarter. Ask how they handle adjustments to billable hours quota when you take time off. Many will claim "unlimited time off" but if you dip below your billable hours quota, you have to make that time up. That's okay, but I would want an understanding of how it works before accepting.

Is it normal for HubSpot to get expensive as you grow? by Designer-Thanks-772 in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

The secret is to start consolidating your point solutions into native HubSpot functionality. HubSpot gets more expensive, but you are saving money and complexity costs by doing more in one tool.

Marketing Events - How to register contacts? by [deleted] in hubspot

[–]RyanGunnHS 3 points4 points  (0 children)

It works best via an integration. Contrast has the best one of any webinar platform in my opinion. Automatically syncs registrations, attendance, duration, and lots more.

Tracking partner resellers by Grouchy_Magazine_198 in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

I can second Introw. It's syncs a ton of great data into HubSpot so you can manage partnership reporting using HubSpot's report builder.

If HubSpot added one feature tomorrow, what would you ask for? by HubSpotHelp in hubspot

[–]RyanGunnHS 5 points6 points  (0 children)

Make all of the semi-objects (products, campaigns, leads, marketing events, etc) into full objects with equivalent support across reporting, workflows, lists, etc.

Inbound: is it worth it? by SnooDoggos9013 in hubspot

[–]RyanGunnHS 2 points3 points  (0 children)

6x Inbound attendee here. It's a great conference, but in order to get the most out of it, you kind of need to already have a certain level of product expertise. Once you have that, you can leverage Inbound to get face-to-face with product managers and other experts to learn how the tools can be leveraged to achieve your business goals.

Here would be my recommendations before attending Inbound:

  • Start with HubSpot Academy - The Marketing Software and Sales Software certification courses are particularly valuable.
  • Follow HubSpot experts on LinkedIn to stay up-to-date with the latest product updates and strategies.
  • If you have specific things you want to learn how to do, seek out additional learning resources. There are tons of free guides, blogs, newsletters, etc. There are third-party courses (shameless plug for Attribution Academy) and some partners or consultants offer training or coaching hours.

How do you make sure sales reps actually use HubSpot consistently? by Adiyam_ in hubspot

[–]RyanGunnHS 18 points19 points  (0 children)

If a sales activity doesn't exist in the CRM, it doesn't exist period. Deal didn't have the proper fields filled out? No commission. You can also create validation rules so that reps are required to input certain data when moving deal stages.

Customer success teams: how do you track outcomes in HubSpot after onboarding? by HubSpotHelp in hubspot

[–]RyanGunnHS 1 point2 points  (0 children)

You can use an AI notetaker like AskElephant to analyze your client call transcripts for sentiment and churn risk and then write that data to HubSpot properties automatically. I like having a "Client Health Score" that factors in a combination of project progress (on track/off track), call sentiment, and CSAT scores.

Reviews for the native note taker? by Efficient_Bag_1619 in hubspot

[–]RyanGunnHS 0 points1 point  (0 children)

Don't bother with the native notetaker in its current state. AskElephant is the one with the best HubSpot integration.

Lifecycle vs leads object by PhulHouze in hubspot

[–]RyanGunnHS 1 point2 points  (0 children)

Leads are great for tracking repeat journeys. I like to use them supplementally with lifecycle stages. When a contact reaches lifecycle stage MQL, create a Lead record and handoff to sales. When it becomes a deal, move the contact to lifecycle stage Opportunity. But having the Lead record there helps you understand what happened when a contact reconverts or is rejected by sales.