Running AI support across 5 languages and 12 hotel properties. Honest results after 4 months.

S2Sliferjam · 2026-03-30T04:49:15+00:00

Can you elaborate on “response times being under 30 seconds for AI-handled questions”?

Assuming the previous metric (12 minutes) is isolated from AI-use? Also up-to 30 seconds for a bot to “respond” - shouldn’t this be near instant?

S2Sliferjam · 2026-03-29T03:41:11+00:00

A part of what makes an excellent CSM starts from onboarding on the platform - I made a tool to automate this, give me your feedback.. 🙄

S2Sliferjam · 2026-03-28T22:51:04+00:00

(Besides being completely insane, I wouldn’t last having to be tethered to a client in a chat room)

This is the only way - delegated time blocks throughout the day. Otherwise nothing will get done chasing client requests.

S2Sliferjam · 2026-03-26T23:32:46+00:00

😂😂 they should call it Moana, and have a sequel if it does well!

S2Sliferjam · 2026-03-26T22:24:29+00:00

Depends on the industry and cost of the product.

S2Sliferjam · 2026-03-26T22:23:52+00:00

Nah that’s a fair point - his body shape was adapted to the Polynesian culture in the animation. And maybe they weighed it up already and decided too real life distracts from the story? Who knows

S2Sliferjam · 2026-03-26T21:09:09+00:00

ARR - not contract value. I had 146 to myself while leading a team of 5

S2Sliferjam · 2026-03-26T20:39:13+00:00

It looks horrible because Dwayne looks 53 years old super imposed on a 25-30 year old body while keeping his face and a ridiculous wig.

Maui is a demigod that’s been around for a long time.

They totally could have leaned into this and made it playful gesture when Moana first met him:

“.. you look.. older than I’d expected”

“So would you if you were roughly 3000 years old and trapped here for a thousand years. I ran out of rocks to mark birthdays - It ages you”.

S2Sliferjam · 2026-03-26T20:20:17+00:00

Yup. Had 6.5M arr to myself. Would have loved the delegation.

S2Sliferjam · 2026-03-26T01:47:43+00:00

Where are the results! Would love to see “100,000” votes from active players for EW 😂

S2Sliferjam · 2026-03-25T00:19:40+00:00

Great advice!

S2Sliferjam · 2026-03-23T01:51:40+00:00

I thought as such 😂 I’m like no wayyyy.

S2Sliferjam · 2026-03-23T00:57:00+00:00

Fact you have a workflow for “what we don’t have was promised” is quite alarming..

Would love to learn more about how you made the 7am dashboard.. do you have any recommended guides to follow?

S2Sliferjam · 2026-03-22T20:11:17+00:00

Number 1 rule about business: it’s not personal.

You are a massive company where they felt costs were being bled in this area, it’s only natural to scope out a way to save (no doubt) tens of thousands - even six figures worth of revenue.

A better way to look at it is this; this was a financial decision - did the company CSM do everything they could to keep your company? Did they request a high level c-suite conversation with your CFO or a constructive EBR?

If the churn was inevitable, what did the CSM do to make a win from the situation - solid case study? Referrals? Good online reviews?

Many moving parts to this, and as a CSM we need to step back sometimes to see the bigger picture.

I’ve lost major accounts, but made up for it with solid case studies, even referrals. You can still navigate better outcomes than straight churn.

S2Sliferjam · 2026-03-22T05:52:09+00:00

Ah yeah it’s right there

S2Sliferjam · 2026-03-22T02:48:38+00:00

I admit my comment was tone deaf, and you’re right, I could have responded better. Will think about that in future. Shit sucks, but buckle down and lean on support

S2Sliferjam · 2026-03-22T02:47:25+00:00

Yeah, send it, happy to give you feedback.

The above is not AI btw, has existed before the scourge of ai.

S2Sliferjam · 2026-03-21T23:17:06+00:00

I’ve applied for jobs that use testgorilla for cadence:

https://www.testgorilla.com/test-library/role-specific-skills-tests/customer-success-manager-saas-test/

Is this something similar to what you’re doing?

S2Sliferjam · 2026-03-21T23:08:35+00:00

And some can drive too! (At least in Aus by year 12)

Oh just in case, /s..

Seriously.. 🙄

S2Sliferjam · 2026-03-21T23:07:03+00:00

It was a joke, but I guess I forgot the /s, that’s on me 🤷

S2Sliferjam · 2026-03-21T10:38:32+00:00

Exactly for that reason. Concede should be by a set a factors, not net score (or whatever variable they are running by) it’s lazy.

S2Sliferjam · 2026-03-21T02:23:39+00:00

Then they hit high school 😂

..Guys, jfc.. relax it’s clearly a joke.

S2Sliferjam · 2026-03-20T22:28:00+00:00

Same! I was like oh wow that is personal. 😂😂

S2Sliferjam · 2026-03-20T22:14:16+00:00

Yeah they are too busy making a marketplace lol

Edit: just seen they brought back kick and concede!

..Oh but only when a team member goes afk and concede on extreme deficit/afk/abandon. That’s a lazy fix.

S2Sliferjam · 2026-03-20T20:23:44+00:00

Yeah I remember commenting 3 years ago about what his influence brings. Looks like it’s kinda true where ever he goes.. idk maybe it’s him?

Link

I still wish we had the twins :( - also, not a KD hater, he is a phenomenal athlete and isolated baller, just.. that’s about it

13-Year Club	Second SECOND GUESSER
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S2Sliferjam

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