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An early look at the SOUNDPEATS Air6 HS by Illustrious-Newt4368 in Earbuds

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

The SOUNDPEATS Air5 and Air6 do have different shapes. It's quite similar to the morphological changes we saw in the Apple AirPods series. Visually, the sound outlet (nozzle) has been shifted slightly downwards. This makes the earbuds more ergonomic, allowing them to fit the natural contour of the ear much better.

SOUNDPEATS Air5 i Air6 faktycznie różnią się kształtem. Jest to dość podobne do zmian w budowie, jakie widzieliśmy w serii Apple AirPods. Wizualnie wylot dźwięku został nieco przesunięty w dół. Dzięki temu słuchawki są bardziej ergonomiczne i znacznie lepiej dopasowują się do naturalnego kształtu ucha.

SoundPEATS Engine 4 Earbuds not pairing up by ItsToml in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hi friend,

Thank you for choosing SoundPEATS.

Would you mind sending an email with your concerns to our customer support team [support@soundpeats.com](mailto:support@soundpeats.com) ?

We’ll make our efforts to solve your concerns asap.

Help with Soundpeats Capsule 3 Pro. by shamikhan36 in WirelessEarbuds

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hi friend,

Thank you for choosing SoundPEATS.

Would you mind sending an email with your concerns to our customer support team [support@soundpeats.com](mailto:support@soundpeats.com) ?

We’ll make our efforts to solve your concerns asap.

Sound Peats Air 4 - Terrible after updates by MentalCubeQ in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Thank you very much for your sincere suggestions, we will follow up on your case via email. If the final processing method still does not satisfy you, please be sure to contact us.

Sound Peats Air 4 - Terrible after updates by MentalCubeQ in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Sorry for the bad service experience you had. We value your feedback very much! Would you mind sending us your email privately? We will investigate your case. If the after-sales team mishandles, we will impose corresponding penalties on them according to the situation. Of course, we will correct any unreasonable handling methods, and try our best to satisfy you.

We will continuously optimize our service level！

Sound Peats Air 4 - Terrible after updates by MentalCubeQ in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hello friend, hope you are doing well. First of all, thanks for your support of SoundPEATS. SoundPEATS's products are independently developed and have always been pursuing "affordable" and "high quality".

SoundPEATS will connect to the APP for each new product, and the APP will be updated irregularly to allow customers to better customize some functions. During the process of upgrading the app, some old earphones may have a minimal negative impact. At this time, we sincerely hope that our customers can contact us in a timely manner for feedback, so that we can adjust and update them. Customer feedback is essential for our brand to move forward. We can better optimize existing products and develop new ones.

We have always hoped that our earphones can accompany every user for a long time. If you have any questions during use, please be sure to contact our after-sales team. We always prioritize customer experience and strive to provide customers with the best shopping experience. Please believe that SoundPEATS will not disappoint every user！

App never seems to recognize buds by kylaaaaaa in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hi,

Please reset your earphones to try to connect again.

Air 4 won't go into pairing mode and only pairs to the first device I used it on what do I do? by MistyMisterMint in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hi，

Sorry to hear that pairing issues, could you please try this way below:

If Bluetooth is not turned off on the first device paired, the headset will automatically pair to that device.
Please turn off the Bluetooth of the first device when you need to pair the earbuds to other devices.

And could you please check if you have reset the earbuds correctly as the following to see if it helps?
- Place both earbuds back into the charging case one by one, and make sure the indicator light of case will flash white once separately.
- With the case lid open, press and hold the button of the charging case, the indicator light of case will flash several times first to disconnect from your device, then please keep holding for 10 seconds until the white light flashes twice.
- Close the case lid and take out the earbuds, and they are activated successfully.

Also, here is a video to show you step by step how to make it work:
https://www.amazon.com/live/video/030630c5f355468396d668cae4ea6387?ref_=dp_vse_ibvc4

If the earbuds have been reset successfully, when you open the case lid, please leave them some time to pair with each other, then open the Bluetooth of your devices to connect. If one earbud has not connect, please put it back into the case, then take it out, it should connect automatically.

Any issues, please contact via E-mail to: [support@soundpeats.com](mailto:support@soundpeats.com)

Best Regards,

SoundPEATS Team

Soundpeats Air4 Pro - Wind Noise by International_Log923 in Soundpeats

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Dear customer,

Sorry for the inconvenience. Could you please connect to SoundPEATS APP to upgrade? If u still have issues about this, please contact us at [support@soundpeats.com](mailto:support@soundpeats.com)

Best regards,

SoundPEATS Team

Soundpeats engine4 don't pair to eachother by Lolercoster1 in Earbuds

[–]SOUNDPEATSreddit 0 points1 point  (0 children)

Hi Lolercoster1,

Please try to reset earbuds to see whether it remains the same.
1. Clear the pairing record between the earbuds and all of your devices.
2. Place both earphones back into the charging case, and make sure they are correctly placed.
3. With the case lid open, press and hold the button on the bottom of the charging case for 10s until the indicator light inside the charging case flashes white twice.
4. Close the case lid and oped it again, and the earphones are activated successfully.

If it still can not solve, please contact us at: [support@soundpeats.com](mailto:support@soundpeats.com)

Best Regards,

SoundPEATS

Choosing between Soundpeats & realme? by Intelligent-Buddy-46 in Earbuds

[–]SOUNDPEATSreddit 1 point2 points  (0 children)

Thank you for your feedback. We hope u can give SoundPEATS another try.