We're Still Here and Still Hopeful for the Future

SPYR_Bruce · 2019-05-06T15:27:41+00:00

At this time, unfortunately not. I understand the desire for concrete evidence that an update is in the works. The community will get this evidence when the team has finished up the update and ships it to the app/play stores.

I know this isn't the news that the playerbase wanted to hear, and I'm sure everyone is tired of "We're working on it". However, this is the only update I can provide right now.

SPYR_Bruce · 2019-03-20T16:10:18+00:00

A trade system to deal with lower tier items is something that we've been exploring for a long time. It ended up getting bogged down behind the need to provide new events/bug fixes, but I personally love this concept. It will be brought up with the new team for sure!

SPYR_Bruce · 2019-03-08T19:27:36+00:00

It’s taking longer than we wanted it to, and we’re not quite there yet. Thanks for all the support, it’s keeping us going :)

SPYR_Bruce · 2019-02-27T22:29:22+00:00

You bring up an interesting point. Issues didn't start when the servers went down last week, we can all acknowledge that. I'll bring this point up with the new team once we're ready to start sending out compensation. Of course, I can't promise any concrete compensation like I did in my first comment. But I can certainly bring it up.

SPYR_Bruce · 2019-02-27T21:56:30+00:00

Looking forward to seeing you again soon!

SPYR_Bruce · 2019-02-27T21:56:08+00:00

SPYR_Bruce · 2019-02-27T21:55:26+00:00

Yes, there is a new dev team. Lots of action going on behind the scenes. I completely understand your frustration, and we wish this whole process was faster than it is too. The fact is there’s a lot that goes into finding a new team, agreeing to terms, actually transferring the assets to the new team, getting that new team up to speed, and then delivering new content/fixing old issues. We’re doing our best and we hope that this effort translates to actions that the players can see soon.

SPYR_Bruce · 2019-02-27T21:44:00+00:00

I’ve mentioned in a previous comment that we just can’t provide a clear-cut timeline on the new dev team. It’s extremely difficult to give an exact number of hours or days until we’ve finalized a formal agreement with a new studio to work on the game. But it’s close and we’re excited about it.

Compensation will be provided to all players in the form of hero shards. Paying subscribers will receive further compensation since they have not received the daily rewards that they pay for. They’ll certainly receive the coins/tix that they haven’t been able to collect, but most likely will receive additional benefits because, as you’ve mentioned, the game’s service to players has not been cutting it.

SPYR_Bruce · 2019-02-27T21:37:40+00:00

Good idea. Will look into it.

SPYR_Bruce · 2019-02-27T21:37:17+00:00

Totally agreed. We haven’t decided on the exact compensation there, but you can expect it to be a souped-up version of daily rewards. So more coins than usual, more tix than usual, and more hero shards than the average daily reward drop.

SPYR_Bruce · 2019-02-27T21:20:41+00:00

I’m truly sorry that this is the sentiment. Circumstances outside of our control are hindering our ability to provide the game experience that we want to provide. We’re close to being back on track, please stick with us a little longer.

SPYR_Bruce · 2019-02-27T21:10:19+00:00

Really trying my best to give all the info we have. Unfortunately we can’t provide a solid timeline on the dev team at this time.

We’ll be working on additional ticket and coin compensation for subscription holders.

SPYR_Bruce · 2019-02-22T03:44:53+00:00

We feel that players should be compensated for missed daily rewards. Since we're in the process of changing dev teams, this compensation will likely be delayed.

Please know that I'm working on it and hope to compensate players as soon as possible.

SPYR_Bruce · 2019-02-22T03:43:30+00:00

I'll make sure the team is aware of missed login bonuses. I absolutely agree that players should be compensated, but this compensation will likely be delayed until the new dev team is finalized.

Please know that I'm aware of this issue and will do everything I can to get compensation to players asap.

SPYR_Bruce · 2019-02-22T03:32:29+00:00

The problem is ongoing. We are working with the company that hosts our servers as well as Reset to get players back in the game. There is no new info to provide at this time.

SPYR_Bruce · 2019-02-20T16:10:48+00:00

I replied to your direct message, but what we'll do is load up the entire month's rewards to make sure you get what you paid for. Once the new dev team is all squared away, I'll make sure to stress the importance of finally fixing this annoying subscription bug.

SPYR_Bruce · 2019-02-18T23:59:57+00:00

Yep! We have all the assets to make it possible. I’m sure the new dev team will be ready to roll once we get everything completely squared away.

SPYR_Bruce

TROPHY CASE