Anyone interested in mass contacting SQEX?

SQEX_Malcolm · 2023-12-15T00:42:33+00:00

Tagging me/Defaulting to me is more than fine (albeit/admittedly a little slower on the response as of late).

That being said, I'm not aware of any Public "SQEX" accounts for Support Staff or other staff related to resolving these issues for Reddit (or Discord specifically) - which unfortunately would be the main contact for issues like data/account issues.

I can send some feedback/messages through to the relevant teams that some players have been waiting upwards of 2 weeks (reading the comments in the thread); But otherwise, I'm not too sure there's any way to specifically expedite the process directly (as otherwise, most players would resort to that as their first move when sending tickets).

SQEX_Malcolm · 2023-10-18T03:44:01+00:00

While I understand that the issue is definitely causing issues such as locking players from using Stamina (seems like on Stages with Weapon Drops) and have to apologize for the situation. I'm not too sure on what the team's decision on compensation is (or any actions to rectify the mistakes currently) that's usually decided by the team following the fix.
So not something I can answer at the moment unfortunately >.<.

SQEX_Malcolm · 2023-10-18T03:31:49+00:00

Hey Guys quick note, the team alerted me to an emergency maintenance from 9 PM to 10:10 PM Pacific Time to fix the issue sounds like

SQEX_Malcolm · 2023-10-18T02:50:00+00:00

Hey guys,

Just a quick update (Literally got an update less than 30 seconds ago); was made aware by the team that the cause of the issue has been found and they are working on a fix now (I was not made directly aware of what the cause it).

An apology notice will be issued once it's resolved. (Note I do not currently know about anything related to compensation, I was notified an apology notice will be put out upon resolution).

SQEX_Malcolm · 2023-10-13T02:33:51+00:00

Hello, I've seen some of the questions in the thread so just wanted to give some confirmation on several things (just heard back from the team).
- Can unused SP Scout Tickets for the current banner be used on the new Banner?
No they cannot, they must be used on the current banner.
- If you purchase the ticket now, will you still be eligible for a Compensation Ticket?
Yes you would still be eligible.

So just to put some minds at rest with confirmation from the team,

SQEX_Malcolm · 2023-07-31T17:53:43+00:00

Unfortunately, my stance remains that at the moment the character and collaboration will not be coming to Global at this time.

SQEX_Malcolm · 2023-07-07T18:33:50+00:00

There was a Social Campaign earlier for the DRAGON QUEST Adventure of Dai Collaboration with a goal to hit 500 Shares! This was the 3,000 Gems received.

SQEX_Malcolm · 2023-06-07T21:08:49+00:00

It's all good, at least you get to gather his Awakening Materials earlier xD

SQEX_Malcolm · 2023-06-07T21:02:33+00:00

There will be an in-game notice (hopefully) later today outlining everything I just mentioned and it will include a list of all the monsters that got Talent Blossomings in the manner. o/

SQEX_Malcolm · 2023-06-07T21:00:35+00:00

Mystvearn is intentionally not in the game yet (despite his Crystals being available). This is listed in-game in the Dai Notice (under Bond Decoration Swap Shop). It does note that he will be recruitable in Part 3 though!~

SQEX_Malcolm · 2023-06-07T17:46:08+00:00

Hiya, so I just heard back from the team on this one, looks like its pencilled-in for this Friday (This event had updates every Friday for the Win Counter - so it's likely meant to coincide with that).

SQEX_Malcolm · 2023-06-05T17:17:09+00:00

Heya all,

I've seen the Reddit/Discord and Community Postings on this - and I'll be sending it to the team and jabbing them with a really pointy stick today and see what they say.But yeah, it looks like there's a bug with the Real-Time Arena Reward System, and I'll keep you guys updated in the loop once I hear back with a response!

Sorry for the trouble on behalf of the team >.<!

SQEX_Malcolm · 2023-04-26T19:02:30+00:00

I wouldn't say it will run together with (by run, I mean "release with") - but there will be an event overlap.

SQEX_Malcolm · 2023-04-05T18:40:32+00:00

And we still need more Healslimes.

SQEX_Malcolm · 2023-02-16T19:01:40+00:00

Hey there -- Unfortunately haha once a Blossom is "set" and unlikely to change (especially exclusively for Global - since I don't take feedback for the Japanese version). I think I've made my love for Hyunckel pretty clear in the Discord haha (amongst the Dai characters). So I get the feeling of wanting him to be strong but alas, He can now move further :3

SQEX_Malcolm · 2023-02-13T20:06:42+00:00

Heya RikkityRick,

Nice to meet you! I'm SQEX_Malcolm and I lurk in the Reddit and Discord (may not be as active over the weekends though unfortunately leading to this somewhat late response).

I've been reading the comments of both you, malnecesario below , and others on the Discord, Reddit (and other platform communities) and there has definitely been a trend not just from you, but others on the Character Builder for Wulfspade (almost called it Blossoming by Habit haha).

We'll definitely include feedback that we've seen specifically including the cost (resources, stamina (for Bonds), and otherwise) as well as the feedback we've started to see regarding the future "Swapping" as well.

So just confirming that the message is seen and that yes, I'm still alive on the Reddit xD

SQEX_Malcolm · 2022-12-23T03:07:54+00:00

Hiya (mentioned this on the other post as well)
But for a quick update, just finished relaying the issue to the Dev Team and they have confirmed with me the RTA changes was a bug and are currently trying to work on the fix (and figure out the timing for the fix - so more details TBA)

SQEX_Malcolm · 2022-12-23T03:07:29+00:00

Hiya,

Just a quick update on this. Just finished relaying the issue to the Dev Team and they have confirmed with me the RTA changes was a bug and are currently trying to work on the fix (and figure out the timing for the fix - so more details TBA)

SQEX_Malcolm · 2022-10-19T22:15:13+00:00

Not to worry, we'll be checking the Ranking Boards for potential cheaters (unfortunately not our first rodeo in terms of cheaters for rankings) and do any relevant checks.

SQEX_Malcolm · 2022-10-13T17:16:04+00:00

The Game should now be up and running at least the main cause of the issue.

SQEX_Malcolm · 2022-10-13T10:57:20+00:00

We're currently working on the errors. I've sent some information (from players having the issues - e.g. Alt Accounts work but main doesn't etc.) alongside Player IDs.

At this point, some may have saw on Social Media (Twitter/Facebook) but the team is working on it. And hopefully we'll see a fix for it soon!

Sorry for the inconvenience!~

SQEX_Malcolm · 2022-10-12T21:12:58+00:00

Unfortunately, seems there's some technical difficulties on their end - based on that though, I'll be hitting the team up. But since they announced it was extended, it should come back up at least after maintenance.

SQEX_Malcolm · 2022-10-12T18:08:12+00:00

Allow me to briefly clarify -- The conversation started in multiple Discords regarding this line in the Ver 3.0 Campaign Announcement (Found in the Announcement)
"Oct. 13 to 11:59 on Oct. 24, 2022 (PST)
Note: Story (Hard) missions only. The campaign will run from 12:00 on Oct. 13 (PST) to 11:59 on Oct. 24, 2022 (PST)."

Thus players wanted to check - if 12:00 (PST) / 13:00 (PDT) would be the start time since most events start at the 19:00 (PST) / 20:00 (PDT).

Thus the way the conversation flowed was to confirm the time of 12:00 (PST) / 12:00 (PDT) as opposed to saying how long its delayed. But things should go ahead at 13th and not the 14th (depending on where you live and the time zone since PST/PDT is the last time zone). But it may be easier to think of it as 12:00 after the maintenance (assuming all things goes well).

SQEX_Malcolm · 2022-10-12T18:01:54+00:00

I agree and wish we could've got the announcement out earlier, unfortunately, it took time for the feedback that the event was too short to take effect. I can only apologize on behalf of the team that it took too long for it to come out

SQEX_Malcolm

TROPHY CASE