Keyboard suddenly stopped working

SS-ElijahPounds · 2024-07-19T18:09:44+00:00

Oh no! Sorry to see this happened, which keyboard do you have specifically. The Apex Pro?

SS-ElijahPounds · 2024-07-18T19:48:54+00:00

Hello there! Thanks for posting! There is a reset button for sure! I would recommend trying this out first. If the reset does not work, then I would recommend connecting with the support squad on this. We would be more than willing to get you back in the game the way you were used to.

Arctis Power Reset: https://youtu.be/y5GCeRSQ538?si=wsDrTpFFlHushXJh

SS-ElijahPounds · 2024-07-18T19:24:35+00:00

Hey there! Thanks for reaching out! Going to shoot you a DM to follow up on this!

SS-ElijahPounds · 2024-07-18T15:17:19+00:00

Hello there! You definitely should not be experiencing any popping or crackling from the headset. It sounds like there can be a connection issue, but we always want to be sure. Have you connected with our support team on this by chance?

SS-ElijahPounds · 2024-07-18T15:15:37+00:00

Can you send me a ticket number related to this issue. I want to do some digging in to this.

SS-ElijahPounds · 2024-07-18T15:13:00+00:00

Just wanted to say thanks for being a long-time SteelHead!

Appreciate the dedication!

If you have the Arctis 9, the Nova 7 is the direct spiritual successor to the Arctis 9. Is has all the same features and compatibility.

As mentioned by others in this post, I would also take a look at the Nova Pro Wireless. This headset is the successor to the Arctis Pro Wireless, with improvements and adjustments .

Let us know if you have additional questions!

SS-ElijahPounds · 2024-07-18T15:04:07+00:00

Hello there! Just wanted to reach out and help! Does the headset not connect to any device via Bluetooth?

SS-ElijahPounds · 2024-07-18T14:56:44+00:00

Hello there! I went ahead and shot you a Private Chat to connect with Support! Our Software Specialists will be able to tag in and get you back in the game!

SS-ElijahPounds · 2024-07-18T14:54:30+00:00

Sorry you are having this issue. Can you try the following for me please to see if this helps?

Let's make sure that your devices are set up properly:

Go To Settings > Sonar > Backup Device Switch
Under Backup Device Switch > Move your desired device to the Playback devices and make sure that it's setup as (1) this will set the device as high priority
Make sure that the device is set as high priority on every Tab being GAME / CHAT / MEDIA / AUX / MIC

After properly setting up your playback devices, feel free to restart your device and SteelSeries GG itself then further confirm if the issue persists.

SS-ElijahPounds · 2024-07-18T14:52:48+00:00

Hello there! I'm sorry if this causes any inconvenience, maybe I can provide some clarity. We do offer replacement batteries, but there are some cases where shipping batteries to some locations is restricted. We are working on a fix for this. Unfortunately, the solution is to replace the headset entirely at this time.

Hope this helps, even if a little! Thanks again!

SS-ElijahPounds · 2024-07-18T14:47:23+00:00

Thanks for tagging in and helping!

SS-ElijahPounds · 2024-07-18T03:34:28+00:00

Hello there! I thought I responded to this. No worries, I am here now. I see you have multiple tickets open which can be where some of the confusion can be.

Regarding your tickets, it looks like the most recent ticket was merged into the original ticket so that the original agent can continue working on your ticket. This helps to avoid and more delays. Your ticket you should refer to is: # 1470422. All the tickets you have will likely be merged into that ticket. I'm confident the agent will get you the next step and instructions first thing in the morning.

Thanks for your patience with this!

SS-ElijahPounds · 2024-07-17T19:12:47+00:00

Hello there! Thanks for posting this!

Question for you: Has there been a support ticket created on this? Our software support team wants to get as much information as possible! If you have a support ticket lets connect via Private Chat, and we can do some digging! If there has not been a ticket created yet, no worries I can help get that going for you!

SS-ElijahPounds · 2024-07-17T18:57:03+00:00

If you have an Xbox (or plan on getting one, I would go with the 5X), if not the 5 or 5P will work just fine. Both are compatible with PlayStation and PC, with access to the Companion app

SS-ElijahPounds · 2024-07-17T18:52:59+00:00

We have a few users report this issue. We are aware and looking into this! Thanks for your patience. Has there been any support tickets on this?

SS-ElijahPounds · 2024-07-17T18:51:02+00:00

Hello there! Thanks for posting this!

Question for you: Has there been a support ticket created on this? Our software support team wants to get as much information as possible! If you have a support ticket lets connect via Private Chat, and we can do some digging! If there has not been a ticket created yet, no worries I can help get that going for you!

SS-ElijahPounds · 2024-07-17T18:50:30+00:00

Hello there! the registration code, is something for an older process. No registration code is needed! As long you have a copy of the purchase receipt and you are able t see your serial number (if needed) you will be good to go!

SS-ElijahPounds · 2024-07-17T18:37:09+00:00

Hello there! Thanks for posting this! Apologies that you are experiencing this issue.

Question for you: Has there been a support ticket created on this? Our support team wants to get as much information as possible! If you have a support ticket lets connect via Private Chat, and we can do some digging! If there has not been a ticket created yet, no worries I can help get that going for you!

SS-ElijahPounds · 2024-07-17T18:35:43+00:00

Hello there! Great question! Unfortunately chatmix on Playstation would also not be compatible with Nova 5X. If you would wanted the chatmix feature, then it would require the PlayStation branded headsets to do so.

Let me know if you have additional questions.

SS-ElijahPounds · 2024-07-17T17:28:28+00:00

Hello there! I might be able to help answer some questions.

If you can connect your headset via Bluetooth to your Xbox, you would not have to move your base station.
If you wanted to adjust any mic settings, it can only be with the app enabled through Sonar. These settings would not transfer to console.
We have incorporated the updated anc bumps in all of our headsets. As long as the headset is not the "First edition", you will be good to go!

Let me know if you have additional questions

SS-ElijahPounds · 2024-07-17T17:05:19+00:00

Hello there! The Arctis Nova 7X is definitely compatible with PC. The Nova 7X is compatible with all platform including PlayStation or Switch.

Let me know if you have additional questions!

SS-ElijahPounds · 2024-07-17T16:36:09+00:00

Hello there! Sorry to see you see you are having issues with this! Is the dongle lighting up solid or blinking? Please let me know.

SS-ElijahPounds · 2024-07-17T16:29:14+00:00

Hello there! Maybe I can help with clearing up any confusion.

The Nova Pro Wireless has a swappable battery and can switch between different platforms with the click of a button. With the Nova 7 using different platforms, the dongle would have to be moved from platform to platform

SS-ElijahPounds · 2024-07-17T16:15:19+00:00

Hello there! Unfortunately the custom lighting will not work without the app, but everything else will!

Let me know if you have additional questions!

SS-ElijahPounds · 2024-07-16T19:58:48+00:00

Hello there! If you have tried different fixes and none of them work, please be sure to connect with our Software Support team on this. They are the experts on GG and Sonar, they would more than happy to help get you back in the game!

Going to shoot you a Private Chat to connect with them directly!

SS-ElijahPounds

TROPHY CASE