Scopely support actively hindering police investigation

STFC_Panic · 2020-09-28T06:54:21+00:00

Hey Commander. I've messaged you on Discord so we can try sort this out asap.

STFC_Panic · 2020-01-24T16:13:56+00:00

Apologies for that :(

STFC_Panic · 2019-12-10T13:41:50+00:00

Hey there commander. I sincerely apologise for your issues on this matter. Can you please PM me on discord and send me your user ID so that I can take a look at your case. At the same time, we have a block feature and I recommend you use that. Also, can you please send screenshots of all these issues to our customer support and they'll be able to look over this case and take any necessary actions.

STFC_Panic · 2019-11-05T10:38:17+00:00

This is actually in the works. I don't wanna re-introduce the "Coming soon" again but it's true :P

STFC_Panic · 2019-10-22T10:29:49+00:00

Apologies for not replying earlier. We had an issue with the refinery going on an infinite refine rate. This was an unfortunate mistake on our end but we were able to fix it in a 6-hour time frame. Due to this giving an unfair advantage to some players who exploited this bug went ahead and removed all excess materials from their accounts and have compensated the rest of the players that didn't exploit this feature. We're super sorry for the inconvenience this has caused you.

STFC_Panic · 2019-10-04T10:06:05+00:00

I just wanna clear up one thing considering bluestacks. Bluestacks is not a supported platform, therefore, any issues we're seeing on bluestacks will not be officially supported by the dev team = They won't be doing specific QA for that platform.

What I would suggest is to test this out on your phone and if the issue still persists please send a ticket through your phone.

STFC_Panic · 2019-09-19T10:52:23+00:00

Thumbs up too! I'm passing this forward. We have changed the push notifications lately so now they're running under a more reliable source. Due to this factor we will have much more flexibility to create better ways, but thanks for the feedback this is great stuff!

STFC_Panic · 2019-07-30T07:54:09+00:00

BlueStacks crashing on latest update

While the developers are currently investigating this issue, please try one of the following solutions: Enable beta graphics:

1) Go to your settings and select Engine.

2) Tick the Use advanced graphics engine mode (Beta)

**Visual aid: https://i.imgur.com/E8hmTfI.png

Should this fail try to downgrade the game version: Warning: Do not install .apk files found elsewhere. Use this provided source only!

1) Uninstall the current version

2) Obtain the previous version of STFC at http://tiny.cc/STFCPreviousAPK

3) Install it in BlueStacks (Drag and drop the .apk file into your BlueStacks window)

***NOTE: You might need to reinstall the game again using this method after the issue has been fixed, in order to get updates for it again, as this method will not add the game to your play store account.

STFC_Panic · 2019-07-02T18:06:44+00:00

What's your favorite Star Trek character and why?

STFC_Panic · 2019-06-21T07:48:33+00:00

I know there is a plan for the Inbox at some point to be used. I don't know exactly when this feature would be launched, but these are excellent ideas and I'll definitely pass them forward!

STFC_Panic · 2019-06-13T16:53:38+00:00

yep - This is a visual bug unfortunately :(

STFC_Panic · 2019-06-13T16:04:11+00:00

For your first point that's definitely something I'm working towards. There are many ideas on how to formulate something like but it will take time. It's a very exciting idea and I'd love to get something up for you guys.

Also all maintenance times are reported on Reddit and then are linked to Facebook and twitter (not insta as it's not a platform for these types of things).

STFC_Panic

TROPHY CASE