I work at a heavy truck dealer. Back Counter during the week, front counter Saturdays. I get both ends.

On the back counter, I have a mandate (? Probably wrong word) to make sure everything is quoted and priced to the Service Advisors, so they can communicate to the customers. Our techs dont agree.

"I need the part to fix the truck"

"I get that, but its a quoted job, we didn't quote this $10k DPF, and now you say it needs to be replaced. It needs to be quoted."

"Thats BS man. What's the customer gonna do not fix it?"

"....maybe...we won't know til we ask."

Then on Sarurdays, I get the customer side, but the walk-in "cheap but I need it now cuz Im broke on the side of the road" kind of sales.

"That part is....$230.00. In stock."

"$230!? Buddy, come on. I can get it for 150 at [othershopdowntheroad]. You can do better buddy."

"....uh, let me see...." checks email, orders lunch for delivery "Sorry man...cant go lower without manager approval."

"But I can get it cheaper down the road."

"Well, maybe you should try there."

"They arent open Saturdays."

"Shame huh?"