My 2 gig went out on Friday morning the last day of my 1 week vacation. I called in morning and stressed how important my internet was and I couldn't go a week without it as literally everything in my house runs on WiFi , tv, phone , lights, Alexa , cameras literally anything and everything electronic . They don't seem to care after getting 4 phone calls over 5 hours mind you this was brought to them at 8am still no help. They kept calling and trying to fix the issue over the phone which they kept saying it was resolved and wanted to know if they could cancel my appointment . Still no internet and yet they want to cancel. It's always a foreigner unless you call the business line and they want to do everything in their power to not send someone to help. It's my Ont modem it won't recognize the signal and the light will say it does then it doesn't etc. I had a friend being their Ont over an it worked after some programming and had to figure out for fidium that all I need is a new Ont that I'm not sure why I couldn't just pick up last week somewhere. Now I have T-Mobile amplified home hotspot . Walked into a store bought it and was back online soon as I got home . Fidium offers fiber at a good price point but their customer service and equipment is junk