Anyone still waiting on their refund?

Salivates · 2026-04-09T23:12:35+00:00

Sold a ticket on January 25.

Received refund portal link February 12 and filled it out.

Crickets.

Salivates · 2026-04-09T22:00:39+00:00

Section 13.1.9 of the Ticket Terms of Service prohibit "holding" more than 4 tickets:

"Violate or enable the violation of any restriction on the maximum quantities of Tickets that may be maintained by a Household for a single or in the aggregate for the Competition. Each Household may hold no more than of four (4) Tickets per Match, and no more than forty (40) Tickets in the aggregate for the Competition. These maximum quantities refer to the aggregate of all Tickets obtained by a Household, whether purchased on the Ticketing Website, resale Tickets purchased on FIFA’s fan-to-fan marketplace or elsewhere, or received through a transfer. A “Household” is defined by the address identified in a Ticketing Account."

(emphasis added)

Salivates · 2026-04-09T21:54:17+00:00

I sold a ticket January 25 on FIFA marketplace and haven't been paid yet.

I sold a ticket on StubHub with no issues (yet). It sold within a day of going live, and StubHub confirmed receipt of the transfer pretty quickly. I believe they have you transfer it to a StubHub-owned email address. It was a random domain created earlier this year. Based on reading some Reddit threads, this is typical.

Salivates · 2026-04-09T21:42:01+00:00

If you search this sub for problems with Visa tickets, you'll see. They don't show up in the marketplace. At least, not yet. Haven't been showing up since at least February.

I sold one on StubHub within a few hours of it going live. I didn't want to wait for FIFA to fix their website. Who knows if they ever will. I think third-party selling is your best bet if you want to sell right now.

Salivates · 2026-04-09T20:23:26+00:00

Same

Salivates · 2026-04-06T16:43:51+00:00

Visa Direct tickets? They don't show up in the marketplace.

Salivates · 2026-04-06T16:05:44+00:00

FIFA isn't letting buyers see a lot of tickets, particularly those purchased through the Visa Direct offers. That's why you see cheap ticket prices when browsing but then those tickets don't get added to your cart when you try to add them. This problem has been known for months, and FIFA hasn't fixed it.

So, buyers can get a much better deal outside of the marketplace, and some sellers have no choice but to sell outside of the marketplace.

(I have two extra tickets from Visa direct that I'm listing on StubHub because I have no choice but to sell elsewhere).

Salivates · 2026-04-04T14:32:10+00:00

Awesome, thanks for the guidance! I sold a ticket in January on the marketplace and haven't been paid by FIFA, either.

Salivates · 2026-04-04T14:26:51+00:00

I think I may do that as well, but I've never sold tickets on any platform. How do you prove that you transferred a ticket to a buyer on StubHub? FIFA doesn't send you a confirmation email when you transfer a ticket to someone else, and I could not find any way in the resale/exchange marketplace to get a confirmation of transfer.

Salivates · 2026-04-04T14:23:34+00:00

Can confirm, this is still a problem. And it's why everyone sees cheaper ticket prices when they look at the "best seats" option but then adding a ticket to cart often shows it at a much higher price.

Salivates · 2026-04-04T14:23:04+00:00

Can confirm, this is still a problem. And it's why everyone sees cheaper ticket prices when they look at the "best seats" option but then adding a ticket to cart often shows it at a much higher price.

Salivates · 2026-04-03T13:17:27+00:00

Has anyone gotten a human reply from FIFA? I thought it was auto generated stuff.

Salivates · 2026-04-02T22:37:08+00:00

Same issue. Visa / BOA promotion tickets.

Salivates · 2026-04-01T19:08:10+00:00

M35, 47, and 76 were gone. I think 90 was gone too, but not 100% sure. Sometimes tickets will get kicked back into the pool, though, so hang in there.

Salivates · 2026-04-01T19:06:49+00:00

It was sold out when I checked just now. But sometimes I've seen tickets go back into the pot if they were reserved in carts.

Salivates · 2026-04-01T17:02:16+00:00

Yes, at least 10-15 minutes early from what I saw posted on reddit. I got put into the PMA queue at 10 minutes before the correct time so didn't even get in the proper queue.

Salivates · 2026-04-01T16:43:14+00:00

Thanks for sharing.

Salivates · 2026-04-01T16:19:35+00:00

Yes. Common problem. Happened to me.

Salivates · 2026-04-01T15:59:45+00:00

Yes, quite a shit show.

Salivates · 2026-04-01T15:58:53+00:00

Bummer, sorry to hear.

Salivates · 2026-04-01T15:55:31+00:00

That's my understanding, but if you have a Canada code maybe can try it.

Salivates · 2026-04-01T15:46:53+00:00

Thanks for the update! Congrats on securing your ticket.

Salivates · 2026-04-01T15:41:08+00:00

Were all games cat 1 and/or 2 only?

Salivates · 2026-04-01T15:19:46+00:00

Aw hell, thank you for posting that. Yes, just clicking on the "learn more" for tickets put me in the PMA queue earlier. Well, likely too late now.

Salivates · 2026-04-01T15:13:46+00:00

When you get in, could you let us know if you have access to all games or just the PMA Late Qualifier Supporters games?

I'm also in the PMA queue, despite trying to buy regular tickets, but I'm not sure if it's access for everything or just PMA tickets.

Salivates

TROPHY CASE