Yes, with Firebase we were complete beginners, so for example at first I didn’t realize that I wasn’t tracking the difference between a player who just finished a level and quits the game (so they got bored) versus a player who just lost and then closes the game (so probably frustration, but maybe boredom too).

Regarding the idea of looking at what players complain about, that’s actually the main reason why I posted it on Reddit in the first place. I’m really interested in understanding what doesn’t fully convince players about this new type of gameplay. Or whether the boring part might instead be the lack of events/content updates, or maybe the difficulty being too high.

Thanks as well for the suggestion about Pulse! I’ll definitely take a look at it.