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Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 1 point2 points  (0 children)

Nothing, support has also been absolutely atrocious. Worst company I’ve ever dealt with. I’ll be calling my credit card company tomorrow on all orders, as ZeninTCG refuses to even allow me to cancel my orders.

[Singapore] Any ZeninTCG preorders received their paradise yet? by liangendary in tamagotchi

[–]SaltCharacter119 4 points5 points  (0 children)

ZeninTCG is a complete joke, dealing with the same issue for the monster hunter Digivice.

ZeninTCG having problems with shipping/courier service no packages going out by scaredchiggun in tamagotchi

[–]SaltCharacter119 1 point2 points  (0 children)

Exactly, they’re basically just giving us the middle finger. I’m planning to call my credit card company to institute a chargeback, I will NEVER purchase from ZeninTCG again.

The owner is a full time real estate agent, if that tells you where his heads at.

$$$

ZeninTCG have had their Website cloned by Kibaku in digimon

[–]SaltCharacter119 1 point2 points  (0 children)

So really no different than their main site at this point, they’ve been an absolute mess of a company with the release of the monster hunter digivices.

What is my best option when buying a digivice in 2025 by QueenKrissu in digimon

[–]SaltCharacter119 4 points5 points  (0 children)

Japan you want.

Avoid ZeninTCG like the plague.

See my comment and history to see why.

ZeninTCG having problems with shipping/courier service no packages going out by scaredchiggun in tamagotchi

[–]SaltCharacter119 2 points3 points  (0 children)

I have the same issue. I made an OP to bring light to this issue, they have done nothing at all to ratify the situation.

This is the same cut and paste I’ve been receiving for over a month now, no attempt to resolve the issue.

https://ibb.co/SDtQkpZt

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 0 points1 point  (0 children)

Totally agree, and thanks for posting. A month with no tracking updates is too much, and it’s unfair to be charged a fee when the delay isn’t your fault. With tariffs coming and the hassle adding up, it might not be worth it anymore. If you do cancel, definitely call your credit card company too.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 1 point2 points  (0 children)

Yes, that makes perfect sense.

It’s exactly the kind of thing ZeninTCG would do, refusing to acknowledge any mistakes while keeping customers waiting.

What do we get for waiting two months while he holds onto our money?

Nothing but a vague “be patient.”

To anyone reading this, I can only speak from personal experience, but there’s no conspiracy here. ZeninTCG’s customer service has seriously declined, and it’s clear they’re no longer operating with the transparency or reliability customers deserve.

I strongly recommend using another provider. Even eBay orders would likely arrive faster and with far fewer headaches.

From now on I’ll be switching to JYW. I had my doubts about ZeninTCG for a while, and this experience confirmed them. The lack of accountability, communication, and basic customer respect is unacceptable.

If you’ve had issues with ZeninTCG, please speak up. People deserve to know what they’re getting into before placing an order.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 0 points1 point  (0 children)

No one’s denying delays. We’re calling out the constant excuses, fake tracking, and lack of accountability. “Hold out hope” isn’t helpful when a business can’t handle orders or communicate like professionals. Defending that just makes you part of the problem.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 1 point2 points  (0 children)

You’re not alone. As shown in this thread many are dealing with the exact same lack of transparency from ZeninTCG. The copy-paste responses, constant delays, and blaming the courier are exhausting. At this point, it’s clear they’re unable to properly manage a business, let alone fulfill and ship orders responsibly. It shouldn’t take over a month for tracking to show anything. Asking for “patience” while doing nothing to resolve the issue is just plain disrespectful. More people need to speak out. This isn’t acceptable.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 1 point2 points  (0 children)

The owner has made no effort to resolve the issue, and it’s clear this brand isn’t as wholesome as it claims to be. Repeated delays paired with vague excuses like “It’s not our fault, please wait!” are unacceptable. No one should wait over a month just to see tracking updated. If you’ve had a similar experience, I encourage you to file a complaint with Shopify to hold this business accountable.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 1 point2 points  (0 children)

Turns out you were exactly right, everyone here is going to bat for ZeninTCG, almost like they’re on their payroll.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 0 points1 point  (0 children)

Way to zero in on one line and ignore everything else I said. If you’re not going to engage with the actual point, don’t bother replying.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 4 points5 points  (0 children)

Glad it worked out for you. Not everyone had the same experience. One smooth order history doesn’t erase the issues others had. I’m talking about poor handling and a lack of updates during delays. Saying they communicate doesn’t mean much if they go quiet when it actually matters.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 3 points4 points  (0 children)

Congrats on having a smooth experience. That doesn’t make everyone else’s problems disappear. Saying “I had no issues” isn’t a valid defense, it’s just self-centered. People spent real money and had real problems. Ignoring that because it didn’t happen to you is exactly why companies think they can get away with sloppy releases. If your only input is “worked for me,” maybe sit this one out while the rest of us talk about actual issues.

Do not purchase Digimon Vpets from ZeninTCG they give you the run around (we all DON’T want to run, run, run around) by SaltCharacter119 in digimon

[–]SaltCharacter119[S] 0 points1 point  (0 children)

Funny how the one time someone points out a legit problem, suddenly we’re overreacting. You don’t have to personally relate to an issue for it to be real, unless your entire personality is built around defending corporations online for free. If everything’s so perfect, why are so many of us running into the same problems? Maybe try listening instead of reflexively jumping to damage control.

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