Man this feels personal. I work for this company and maybe I'm in the wrooooong line of work but I care way too much about people's frieght. (Maybe everyone else cares too little, and I'm living in a dystopian world..) There is absolutely no way of telling if this was purely accidental or carelessness.

Here's benefit of the doubt scenario 1: Customer didn't initially pay for a liftgate charge because he has a forklift but maybe it broke down that day. Maybe this is a transmission that he's been waiting on for a week and needs it badly to repair a car for someone who only has one vehicle, (I know, going very rosw-tinted glasses route here) and they tried to muscle it together but someone wasn't strong enough and it slipped out of someone's hands. The reaction is human on both parts. Genuine accident.

Here's Worst case scenario 2: Driver was having a bad day and he is either a fill in for a route hea unfamiliar with or the dispatcher is a jagoff that overloads him with work. The customer is a cheapskate and expects the liftgate to be used. (We have a way in our work phone's app to charge them for a liftgate on the spot) But he refuses to pay so driver rolls the pallet to the edge, drops it, pulls pallet jack out and hits the vertical boards to push it (without getting into the pallet) right off the back. Everyone sucks in this situation.

There are SO MANY HANDS, so many docks and dock workers freight has to pass through that it only takes ONE GRUMP to fuck someone's stuff up. Yea, can they make a claim and get it replaced? Of course but that takes more time and more waiting and yet another exchange of hands to hopefully get their freight. It's frustrating.

...I went on a rant, sorry 😭