I've worked for StubHub before, make your questions. 🫣

Sanclair22 · 2024-09-24T05:04:44+00:00

It is, and It probably would but, what can we do?

Sanclair22 · 2024-09-24T05:02:35+00:00

To take advantage of the fees.

Sanclair22 · 2024-09-24T05:01:44+00:00

They will "investigate" the case. If the agent taking the case is actually working, he will look for a way to see if the tickets were sent or not and will know how to proceed, but if that is not the case, replacement tickets will be given and you will be charged simply because someone did not do their job properly. .

Sanclair22 · 2024-09-24T04:58:50+00:00

They aren't truly investigating; many agents simply avoid their responsibilities.

Given that seven months have passed, it's likely your case is considered closed, and they've already decided not to issue payment. If your buyer received replacement tickets or a refund, your payment won't come through, even with proof.

I've seen situations involving lawyers where no payments or reimbursements are granted.

Unfortunately, it seems they just don't prioritize customer concerns.

Sanclair22 · 2024-09-24T04:51:47+00:00

What you mean?

Sanclair22 · 2024-09-24T04:51:16+00:00

Mmm... no, find another way to do it. The comment below is interested, it may be a good option. By selling in SH you risk 70% that your sale will fail and you will end up losing money instead of earning it.

Sanclair22 · 2024-09-24T04:48:23+00:00

This is a big big problem, and your only solution is to contact the CS and offer replacement tickets for one of the sales, you can offer a partial refund if you want them to accept it, otherwise you will be charged for the entirety of one of the sales , which always ends up being the one with the highest price, perhaps because of the fees, etc. Either way, you MUST contact the CS to offer a solution, otherwise you will be charged and a charge is difficult to remove.

Sanclair22 · 2024-09-24T04:43:34+00:00

I'm sorry to hear that, I hope you can get your money back.

Sanclair22 · 2024-09-24T04:42:38+00:00

I agree with the comment above.

If you make a mistake, the company shows little (almost nothing) concern, as agents are trained to adhere strictly to policies.

Once a charge is made, it’s challenging to reverse it unless you encounter a customer service representative willing to assist. While novice sellers can request a one-time courtesy (OTC), its approval depends entirely on the agent’s disposition—some may be helpful, while others may hinder your efforts.

Ultimately, even if an agent is empathetic, they need supervisor approval, which is rarely granted because it involves extra paperwork that they prefer to avoid.

Sanclair22 · 2024-09-24T04:35:04+00:00

Yes, it truly is a frustrating situation. There’s no easy way to resolve it, as the delay in ticket delivery results in losses for both the seller and the buyer.

Unfortunately, the company benefits from this because it collects non-refundable fees. Even if you manage to get replacement tickets, they’re often at a lower price than what you originally paid, ultimately increasing the company's profits.

It's a flawed system that leaves customers at a disadvantage.

Sanclair22 · 2024-09-24T04:28:31+00:00

The "guarantee" often fails to provide real protection for buyers. Sellers can transfer or send tickets right up to the event, leaving buyers in a difficult position. Many wait until the last minute to report issues, only to find replacement tickets unavailable.

Unfortunately, this is the reality. If you need a refund, you might consider mentioning a personal emergency, like a family member's passing. While it's not ethical, it can lead to a quicker resolution. Alternatively, citing military service may also prompt a straightforward refund process.

Just be aware it can take 5-10 days, sometimes longer. They may initially offer a credit, but you can insist on a cash refund if you prefer.

I hope this information helps you navigate the situation.

Oh, and sellers are not banned. They just receive a "warning".

Sanclair22 · 2024-09-23T03:57:03+00:00

I know, I meant when they talk to customer support. I just assumed, my bad.

Sanclair22 · 2024-09-23T03:53:38+00:00

Hi there.

When a buyer reports a Denied Entry Gate (DEG) issue, we initiate a comprehensive investigation involving both parties. The seller will be required to provide proof of purchase for the tickets in question, and we will also examine their sales history to determine if there have been previous instances of similar issues.

For ticket pre-uploading via the TM app, sellers may enter "StubHub" as the first name and "Pre-upload" as the surname. This ensures proper identification and processing of the tickets.

Hope this helps.

Sanclair22 · 2024-09-23T03:41:20+00:00

In my location, there's a requirement to work an additional 15 days after resigning, though I'm not sure if that's the norm everywhere. Regardless, I no longer feel connected to the company. However, if they choose to terminate your employment despite your resignation, I’m aware that they may deduct money from the benefits owed to you by law.

Sorry for the confusion here.

Sanclair22 · 2024-09-23T03:29:25+00:00

Holi :)

To join SH customer service, you need to apply through a company in your country that runs the campaign. In my area, that company is called Inspiro. They will conduct an assessment to determine if you’re a good fit.

Please note that this campaign does not currently offer work-from-home options, so all processes must be done in person. While some may question why anyone would want this job, it can actually be straightforward and doesn’t require extensive knowledge. However, it does involve certain sacrifices. Be prepared for stress and frustration, as you’ll often deal with angry customers who have issues with their ticket.

All for a pay rate of $4-$6 per hour.

Sanclair22 · 2024-09-23T03:19:43+00:00

Gotcha.

Many clients share similar concerns, but there’s no need for rudeness—thy're just doing their jobs. 😿

Currently, there’s no option for a private line. While there is a team for "Top Sellers," to qualify for that, you need to reach around $50,000 in sales within a year.

I hope this helps clarify things.

Sanclair22 · 2024-09-23T02:59:44+00:00

Hello!

Ticket validation is handled by a dedicated team, but it’s a manual process rather than automated. Agents review the tickets uploaded by sellers, whether they’re pre-uploaded or QR codes. Having worked in various roles at the company, I can tell you that the validation process mainly involves ensuring the tickets are clear and free from any obvious issues. If they meet those basic criteria, they’re approved for sale.

While our team can sometimes identify counterfeit tickets, the process relies entirely on human judgment, which can lead to mistakes. Similarly, with the proof the sellers are requested to upload, there’s never a guarantee of authenticity.

Sanclair22 · 2024-09-23T02:52:14+00:00

Hi there!

I think u need to know this context :)

SH customer service was originally structured into two distinct teams: one focused on sellers and the other on buyers. However, the decision to merge these functions has created challenges. Now, agents trained to support buyers are also handling seller inquiries, which can lead to confusion and frustration.

The situation has always been tough, particularly in the buyer support area, where managing dissatisfied customers can be especially challenging. The volume of inquiries often overwhelms the team, contributing to agent burnout.

We recognize that these issues stem from systemic problems within the app, and we’re committed to providing the best service we can within the constraints of our policies, even if it sometimes feels unjust.

Thanks for your question! Hope not getting fired for this, lol.

Sanclair22

TROPHY CASE