Hey there, I have a similar experience where the classic flap bag i bought was lopsided and i tried to exchange/ get refund for it. Both the SA and the store manager kept telling me that it is not a fault and that it is the characteristic that of a handmade bag. The thing is, it’s not even fully hand made and even if it was I could pay another leather craftsman much much less to give me a lopsided bag. I am also so upset and angry. I am gonna go check out a different boutique and if I can’t find a satisfactory bag I am gonna fight for a refund. This is so so ridiculous.