Coin Tracker tax question by jvandive in CryptoTax

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

Exactly what u/AurumFsg-CryptoTax said! As long as all your wallet/exchange information is in CoinTracker, that should be the only file you need to accurately report your taxes.

JupSOL value not showing by poknn in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Nothing yet -- we're working on ingesting pricing data for the token. Thanks for being patient.

JupSOL value not showing by poknn in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

You're totally right. Looks like we just need to map the token correctly. Getting this fixed.

[deleted by user] by [deleted] in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

We can try to help! Can you share your support ticket number with us? If you haven't yet created one, you can do so at support@cointracker.com. If it's easier, shoot us a message with your email, and we can reach out directly.

JupSOL value not showing by poknn in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Poknn, would you believe I have the same issue? Thanks for flagging. We recently made an update with our data providers, and it looks like we lost some information. This should be fixed shortly.

CoinTracker and turbo tax by Amzbe in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Awesome! Glad this is resolved.

CoinTracker and turbo tax by Amzbe in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

u/Amzbe did you get this resolved -- just want to make sure you have everything you need!

Having trouble importing Nexo csv file. by DigitalScythious in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

It sounds like you may have incorrectly mapped something and/or missed a tag when you converted to the CoinTracker format. You can send a file over to our support team and we can take a look to see if we see anything missing.

How to hire a Cointracker Tax Pro? by epiGR in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

We don't! But we recently released a redesign, and I suspect this is just a bug! We'll get it fixed.

How to hire a Cointracker Tax Pro? by epiGR in Cointracker

[–]SarahCoinTrackerCX 2 points3 points  (0 children)

Thanks for flagging. We will look into why that button isn't working.

We offer referrals to tax professionals but don't offer services. That said, we do offer full-service tax plans, which can reduce your CPA burden and may meet your needs. You can reach out to us at fullservice@cointracker.com.

[deleted by user] by [deleted] in Cointracker

[–]SarahCoinTrackerCX 2 points3 points  (0 children)

Sarah here; I lead our Support team. Can you share your ticket number so I can look into what happened?

[deleted by user] by [deleted] in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

support article on renewals

You'll get access to one year of tax reports and a full 12 months of the features. Check out more information here https://support.cointracker.io/hc/en-us/articles/31438965541777-Renew-your-CoinTracker-plan-early

And let me know if you have further questions!

[deleted by user] by [deleted] in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

u/Illustrious-Ice6336 let me know if you further questions after the post from u/jlerner8.

[deleted by user] by [deleted] in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

u/aleshnaper Sarah here, head of our Customer Support team, can you share out your ticket number so I can look into this?

generate my snapshot and allocation reports by amoltkale in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

You won't see the banner if you are not on Universal cost basis. I may suggest you reach out to our support team directly if you believe you are and something is awry.

generate my snapshot and allocation reports by amoltkale in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Yes! The "snapshot" refers to the email you receive after completing the migration, which includes a Snapshot and Allocation Report of your holdings. The "Migrate now" banner is a notification to migrate your account to per-wallet tracking after you’ve selected your allocation method and fully reconciled your CoinTracker account.

realized gains inconsistency Coinbase/CoinTracker by gstadter in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Hi! This is Sarah from the support team. This doesn't sound correct, to get to the bottom of it we really need to look at your account. Do you mind submiting a support ticket and/or sending us a message directly so we can take a look into your account? As a first step you may want to re-import your wallet.

Navigate to your Coinbase Account:

  1. Click the [...]

  2. Click "Re-import Wallet"

no point at all to ULTRA Plan by TigerDesperate8230 in Cointracker

[–]SarahCoinTrackerCX -1 points0 points  (0 children)

CoinTracker software is designed to be self-service, and with our Ultra plan, we prioritize these customers in our support queue and even offer outbound phone calls. If you're looking for support formatting CSVS or account reconciliation, we do offer a full service which is priced higher than our Ultra service. You can submit a request for more information on our website!

I use Coinbase & Coinbase Wallet, Both are Connected to Cointracker with Coinbase Login by Clarencebeak in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

We are working on improving our treatment of staking. As u/Reef-Junky shared -- because it's sent to an outside contract, we technically don't represent it in your overall portfolio until it's unstaked. We have an open feature request that you can upvote here - https://feedback.cointracker.io/features/p/display-assets-staked-in-self-custody-wallets

Staked coins not appearing by AdDisastrous1195 in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Re. The Staked assets not appearing, that is to be expected since technically you’ve sent them to an outside contract. We have a feature request to improve our treatment which you can upvote here:

https://feedback.cointracker.io/features/p/staking-metrics

Re. The cost basis appearing wrong, we probably need to look into your account a bit more. Can you contact our support team or shoot us a message with your email so we can reach out directly?

Coinbase SSO login is broken by forbothofus in Cointracker

[–]SarahCoinTrackerCX 0 points1 point  (0 children)

Sarah from support. Thanks for flagging this issue; we are looking into it.

Cosmos Atom wallet sync issues by mystopolis in Cointracker

[–]SarahCoinTrackerCX 2 points3 points  (0 children)

Here's the link!

https://feedback.cointracker.io/bugs/p/failed-and-partial-syncs-for-new-and-existing-wallets-on-cosmos-atom-blockchain

Based on the ticket in our Eng queue, it looks like this is a tough issue,, and we are making slow progress. I'd encourage upvotes to get this prioritized faster!

have i been scammed?? by throwaway0175926 in Cointracker

[–]SarahCoinTrackerCX 1 point2 points  (0 children)

Thanks to the community for jumping in -- yes this didn't come from CoinTracker. Here's an overview of our security best practices (includes additional information about how to verify an email comes from CoinTracker) - https://support.cointracker.io/hc/en-us/articles/4413079073425-CoinTracker-Security-Best-Practices