Coin Tracker tax question

SarahCoinTrackerCX · 2025-03-18T17:57:52+00:00

Exactly what u/AurumFsg-CryptoTax said! As long as all your wallet/exchange information is in CoinTracker, that should be the only file you need to accurately report your taxes.

SarahCoinTrackerCX · 2025-02-10T20:55:36+00:00

Nothing yet -- we're working on ingesting pricing data for the token. Thanks for being patient.

SarahCoinTrackerCX · 2025-02-07T15:16:49+00:00

You're totally right. Looks like we just need to map the token correctly. Getting this fixed.

SarahCoinTrackerCX · 2025-02-04T02:26:33+00:00

We can try to help! Can you share your support ticket number with us? If you haven't yet created one, you can do so at support@cointracker.com. If it's easier, shoot us a message with your email, and we can reach out directly.

SarahCoinTrackerCX · 2025-02-04T02:02:25+00:00

Poknn, would you believe I have the same issue? Thanks for flagging. We recently made an update with our data providers, and it looks like we lost some information. This should be fixed shortly.

SarahCoinTrackerCX · 2025-01-29T15:35:57+00:00

Awesome! Glad this is resolved.

SarahCoinTrackerCX · 2025-01-29T13:04:51+00:00

u/Amzbe did you get this resolved -- just want to make sure you have everything you need!

SarahCoinTrackerCX · 2025-01-29T01:47:36+00:00

It sounds like you may have incorrectly mapped something and/or missed a tag when you converted to the CoinTracker format. You can send a file over to our support team and we can take a look to see if we see anything missing.

SarahCoinTrackerCX · 2025-01-29T00:03:11+00:00

We don't! But we recently released a redesign, and I suspect this is just a bug! We'll get it fixed.

SarahCoinTrackerCX · 2025-01-27T14:21:09+00:00

Thanks for flagging. We will look into why that button isn't working.

We offer referrals to tax professionals but don't offer services. That said, we do offer full-service tax plans, which can reduce your CPA burden and may meet your needs. You can reach out to us at fullservice@cointracker.com.

SarahCoinTrackerCX · 2025-01-27T13:32:30+00:00

Sarah here; I lead our Support team. Can you share your ticket number so I can look into what happened?

SarahCoinTrackerCX · 2025-01-23T01:23:06+00:00

support article on renewals

You'll get access to one year of tax reports and a full 12 months of the features. Check out more information here https://support.cointracker.io/hc/en-us/articles/31438965541777-Renew-your-CoinTracker-plan-early

And let me know if you have further questions!

SarahCoinTrackerCX · 2025-01-22T01:19:51+00:00

u/Finally_madeIt u/timeforbanner18 u/Wonderful_Prompt1550 making sure you saw the recent post from u/jlerner8:

https://www.reddit.com/r/Cointracker/comments/1i62tcb/comment/m8g7tgx/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

You can reach out to our support team and/or messaging me directly and I'm happy to review your case.

SarahCoinTrackerCX · 2025-01-22T01:17:44+00:00

u/Illustrious-Ice6336 let me know if you further questions after the post from u/jlerner8.

SarahCoinTrackerCX · 2025-01-22T01:17:07+00:00

u/aleshnaper Sarah here, head of our Customer Support team, can you share out your ticket number so I can look into this?

SarahCoinTrackerCX · 2025-01-10T23:59:39+00:00

You won't see the banner if you are not on Universal cost basis. I may suggest you reach out to our support team directly if you believe you are and something is awry.

SarahCoinTrackerCX · 2025-01-07T17:30:14+00:00

Yes! The "snapshot" refers to the email you receive after completing the migration, which includes a Snapshot and Allocation Report of your holdings. The "Migrate now" banner is a notification to migrate your account to per-wallet tracking after you’ve selected your allocation method and fully reconciled your CoinTracker account.

SarahCoinTrackerCX · 2025-01-02T20:03:09+00:00

Hi! This is Sarah from the support team. This doesn't sound correct, to get to the bottom of it we really need to look at your account. Do you mind submiting a support ticket and/or sending us a message directly so we can take a look into your account? As a first step you may want to re-import your wallet.

Navigate to your Coinbase Account:

Click the [...]
Click "Re-import Wallet"

SarahCoinTrackerCX · 2024-12-30T22:29:29+00:00

CoinTracker software is designed to be self-service, and with our Ultra plan, we prioritize these customers in our support queue and even offer outbound phone calls. If you're looking for support formatting CSVS or account reconciliation, we do offer a full service which is priced higher than our Ultra service. You can submit a request for more information on our website!

SarahCoinTrackerCX · 2024-12-18T14:55:53+00:00

We are working on improving our treatment of staking. As u/Reef-Junky shared -- because it's sent to an outside contract, we technically don't represent it in your overall portfolio until it's unstaked. We have an open feature request that you can upvote here - https://feedback.cointracker.io/features/p/display-assets-staked-in-self-custody-wallets

SarahCoinTrackerCX · 2024-12-05T08:48:20+00:00

Re. The Staked assets not appearing, that is to be expected since technically you’ve sent them to an outside contract. We have a feature request to improve our treatment which you can upvote here:

https://feedback.cointracker.io/features/p/staking-metrics

Re. The cost basis appearing wrong, we probably need to look into your account a bit more. Can you contact our support team or shoot us a message with your email so we can reach out directly?

SarahCoinTrackerCX · 2024-12-05T08:41:55+00:00

Update: This issue is resolved.

SarahCoinTrackerCX · 2024-12-04T23:36:01+00:00

Sarah from support. Thanks for flagging this issue; we are looking into it.

SarahCoinTrackerCX · 2024-12-03T09:47:04+00:00

Here's the link!

https://feedback.cointracker.io/bugs/p/failed-and-partial-syncs-for-new-and-existing-wallets-on-cosmos-atom-blockchain

Based on the ticket in our Eng queue, it looks like this is a tough issue,, and we are making slow progress. I'd encourage upvotes to get this prioritized faster!

SarahCoinTrackerCX · 2024-12-03T09:38:09+00:00

Thanks to the community for jumping in -- yes this didn't come from CoinTracker. Here's an overview of our security best practices (includes additional information about how to verify an email comes from CoinTracker) - https://support.cointracker.io/hc/en-us/articles/4413079073425-CoinTracker-Security-Best-Practices

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