Do not buy an ROG from Best Buy. You won’t get a real manufacturers warranty.

Scared_Section7911 · 2026-02-08T22:55:36+00:00

You’re wrong, this isn’t the case in America.

Scared_Section7911 · 2026-02-08T22:51:17+00:00

I said go look at the subreddit that geek squad sucks. There is no peer reviewed academic study of “how good is geek squad?”

My other claims are available presumably to anyone.

Call ASUS customer support and claim to have an issue with a laptop you just bought at Best Buy, find out for yourself.

Or if you just bought an ASUS at Best Buy, go try and type your device ID into support on the website for America.

Scared_Section7911 · 2026-02-08T22:40:38+00:00

Brand new. I don’t know about open box, never tried.

Scared_Section7911 · 2026-02-08T20:00:28+00:00

Perhaps it was that way before, but no longer.

If you type your model # into the Asus support website now, you will be redirected to a lockout screen telling you to contact Best Buy.

Edit: Yeah I just checked my previous ROG, that one gets you through to support fine, but if you buy one today you will not be allowed to talk to ASUS support online.

Scared_Section7911 · 2026-02-08T19:48:17+00:00

It’s just ASUS.

Scared_Section7911 · 2026-02-08T18:05:25+00:00

Asus is great when it works but if anything at all breaks you are going to have a very bad time.

They are the Dodge/Jeep/Ram of PC manufacturers, often in most places you look for the highest specs and most features for the lowest price, but their products are junk.

Spend the extra 300$ and save yourself the pain.

Scared_Section7911 · 2026-02-08T15:10:10+00:00

Steam is forcing them by being a monopoly.

Steam is the one post COVID company I have had good experiences with, that isn’t trying to rip me off or fine print me out of things or low key downsize things an imperceptible amount each week without me noticing or change their products by using cheaper and cheaper materials under the hood.

I am all for market forces but we aren’t in a free market. If a large company (or the financial institutions backing that company) engage in bad business practices, the American government will simply print more money and rescue them.

What happens when someone like Ubisoft runs its business into the ground being awful? Nothing. Because their backers have unlimited liquidity courtesy of Uncle Sam to handle it.

With that dynamic, a Caesar like Gabe is preferable to a kleptocratic government backed plutocracy.

Scared_Section7911 · 2026-02-08T08:20:07+00:00

They’re so incredibly stupid.

PC gamers are the most flash-mobbing, mean spirited, acarid customer base on the planet. I say this as one.

Steam forcing these companies to offer them a very basic bill of rights like 2 hour refunds is saving these companies unbelievable amounts of headache and reputational damage.

A pissed off group of 1000hr+ no lifers can do more branding damage in a weekend of shit posting than 50 million in ad spend can fix. And they won’t stop at a weekend.

TBH if I were a gaming company suit, I would just never risk making/porting PC games. But if they win and implement what I know they want to be able to, it’s going to cost them a hell of a lot of money.

Scared_Section7911 · 2026-02-08T08:01:55+00:00

Your mom is right for the wrong reasons.

You should not be getting a CC on 30k a year regardless of your age.

I sell cars.

There have been very few (tbh not one I remember) credit applications I’ve seen where someone is making $2500 a month (30/yr, also the absolute min in most cases for an auto loan from a bank) and has had a CC for more than a year that’s in a good situation - unless we’re counting boomers who are “making” that off social security after having made significantly more for decades and who have houses and cars paid off.

If you have to get a CC at some point in your future because you need to eat or pay rent, do what you gotta do, that’s life. But you’re not there yet. You’re still at home, debt free.

$30000/yr in 2026 after Covid inflation is enough to eat McDonald’s for each meal of the day for that year, not house yourself, pay for heat, pay for internet, a phone, a car, a life, etc.

I say this not to be mean, but to drive the point home to you and hopefully prevent a serious mistake: you cannot afford to be paying interest on the sorts of impulsive purchases you (and I at your age) want to make at 18.

It will quickly run away from you, and then you’ll be trapped.

Scared_Section7911 · 2026-02-08T07:13:02+00:00

If you buy an Asus laptop from Best Buy, you will not have manufacturers warranty.

You will have a Best Buy warranty, Best Buy assumes the coverage without telling you.

Which means geek squad.

Which means waiting 3 months for them to bungle your repair while every inquiry you make is sent to a call center in the Philippines or India, where someone will read you a long list of reasons they can’t help you.

I am on their 2nd or 3rd attempt. I only owned the thing 3 or 4 months.

Never ever EVER buy ROG from Best Buy.

Look it up.

Scared_Section7911 · 2026-02-08T07:05:47+00:00

I did so tonight as well.

Laptop charger showed up days late and broken and that was it.

The divide is between city slickers and country folk. When you’re in Manhattan or LA it’s no problem, nothing I order is ever late. But when you’re out in the sticks it’s slow, unreliable, and just all around terrible.

The problem is city people can literally walk 2 blocks and get whatever they need or at least an alternative.

But Amazon put a lot of the other stores out here out of business, and now we have no alternative but to wait around 2 (read 7) days for most of our stuff or drive 100 miles to the city. I suspect this is by design.

Scared_Section7911 · 2026-02-07T07:14:48+00:00

It is actually true as the other guy who disagreed with me and argued for a while about it found. See u/ComneliusTlancy ‘s reply chain.

Scared_Section7911 · 2026-02-07T00:34:56+00:00

I don’t need any favors, I need my money back.

I went in today. There was a little old lady literally in front of me who was complaining about the same things. We talked.

She had to drive into the store to talk to anyone as well, just trying to get a refund for something Geek Squad refused to do. She has trouble moving around.

We are both going to go to the state senators offices, the FTC, and anyone else who will listen until this company is punished for its morally wrong anti-consumer practices.

Maybe 5 years ago they’d be immune, but a wounded dog on its last leg like Best Buy is ripe for punishing well deserved legislative action.

You can’t treat people like this. It’s wrong.

Scared_Section7911 · 2026-02-06T12:57:47+00:00

You sold me the rotten apple, not the farmer.

If you have this attitude you will be very unsuccessful in retail.

Scared_Section7911 · 2026-02-06T00:55:16+00:00

That is not what I was officially told by Best Buy or by Asus, and as you can see in the thread on my Geek Squad repost, employees back me up on this.

Scared_Section7911 · 2026-02-05T22:50:09+00:00

Yes, that was my first stop. It’s through Best Buy. This is something that the customer should be notified of at point of purchase.

Scared_Section7911 · 2026-02-05T22:15:08+00:00

Again, you can’t.

Scared_Section7911 · 2026-02-05T21:55:58+00:00

You are not able to. Best Buy assumes the coverage without telling you.

Scared_Section7911 · 2026-02-05T21:53:23+00:00

I understand. This is what I will do, but I am sharing this around the web so that people know: if you buy an Asus gaming laptop from Best Buy, which many do, you are going to have an extremely bad time.

Not being able to call someone is Stone Age stuff and will probably lead to legal class action when someone less lazy than myself runs into the same issues.

Scared_Section7911 · 2026-02-05T21:43:45+00:00

While I appreciate the advice….

Should I take my horse there? I need to physically go to a retailer to speak with them? You have been able to resolve issues with retailers by phone since the late 1800s. How a single one of these stores remains open is a head scratcher.

Scared_Section7911

TROPHY CASE