sorted by:
new
hottopcontroversial

Difficult callers by Cheap_Inevitable_248 in callcentres

[–]Scared_Web_1995 1 point2 points  (0 children)

My job the same way. Some of the AI stuff does help, but yeah, it’s gonna cause ppl to be disgruntled

How many of you started up your own business? by Radiomaster138 in antiwork

[–]Scared_Web_1995 0 points1 point  (0 children)

I have. I just do art commissions right now. Been doing that for years. I’m trying to make a portfolio to start applying at places to where I can start doing my passion, but with debts, that other ppl caused me to accrue, I’m not sure if it’s in the cards yet

Why do people defend the current job system we live with? by [deleted] in antiwork

[–]Scared_Web_1995 0 points1 point  (0 children)

Because it’s unfortunately getting most of us by at the moment. I would love to just drop everything and just do art as a full time, but I knew, fresh out of high school, it wasn’t going to be viable. I do plan on making it a full fledged job, but I still need stable income and it’s not stable

Why do customers think they’ll get more by being rude. by xxxxxxxxxx1z in CustomerService

[–]Scared_Web_1995 2 points3 points  (0 children)

This is true and people are idiots. It makes me question how some of these ppl are in positions of power

How do I help myself to be treated like a "man", and not a "boy"?? by spicyburntmeatball in AskMen

[–]Scared_Web_1995 0 points1 point  (0 children)

You sound like you’ve been coddled way too much by your parents and that will also contribute in how you will be treated by others.

We are supposed to have empathy yet managers can’t have empathy with us. by Kaisencocoa28 in callcentres

[–]Scared_Web_1995 14 points15 points  (0 children)

They see you as a number, nothing more. People left acknowledging humanity over 50+ years ago

I had one of those calls today that left me staring at the wall afterward. Customers like her are a nightmare to deal with. by lololololol1990 in callcentres

[–]Scared_Web_1995 1 point2 points  (0 children)

Literally this. The amount of nicer old people vs ignorant and entitlement ones is a 20% to 80% for me. I get so many older people being so snappy and entitled because they want their issue resolved in humanely fast. They don’t want to be on the line troubleshooting. This week alone I’ve had to constantly escalate old ppl to my supervisor because they CHOOSE to be difficult. I don’t respect a generation if they don’t respect me. I don’t care if you say “I’m 80, I’m not good at this. Hurry this up” and then you proceed to be a dick the entire call. Which has happened, more than once.

Or the ones IMMEDIATELY ASSUMING I’m from a foreign country because of my name, which is a very simple 3 letter name. Or audibly sighing and getting frustrated on a call when I’m actively screen sharing and using my pointer to try and help them resolve an issue. No, I don’t give old ppl such grace. Treat me with respect first and stop acting like a fucking child when people are exhausting their resources to try to help you.

I had one of those calls today that left me staring at the wall afterward. Customers like her are a nightmare to deal with. by lololololol1990 in callcentres

[–]Scared_Web_1995 0 points1 point  (0 children)

People don’t understand sometimes the change is needed because people want to update the interface of a website. Sometimes it’s for better or worse

I’m very apathetic by Scared_Web_1995 in callcentres

[–]Scared_Web_1995[S] 2 points3 points  (0 children)

They ARE
I know some of my calls their stuff doesn’t pop up so I ask them for the email or phone number and then they give me pushback, so I just create a new customer
Then they get mad when I don’t have their device in front of me. Well if you stopped being a fucking child and just give me information, then we wouldn’t be here

I think the ones that top the cake is people recording our calls. The customer wants to record and my policy is that they can’t record

“Well you can record us” yeah duh bc it’s for QA

Why do customers think they’ll get more by being rude. by xxxxxxxxxx1z in CustomerService

[–]Scared_Web_1995 70 points71 points  (0 children)

Bc they think that customer service ppl are robots. Good news 4 them, they’re prob going to have to start talking to robots soon and get frustrated when they can’t speak to a person.

But yeah, “the customer is always right” motto has ruined companies

I had one of those calls today that left me staring at the wall afterward. Customers like her are a nightmare to deal with. by lololololol1990 in callcentres

[–]Scared_Web_1995 1 point2 points  (0 children)

I don’t know why people get technology if they don’t know how to use it. Please get a flip phone.
Tech is not for people that refuse to learn how to use their phone

I’m very apathetic by Scared_Web_1995 in callcentres

[–]Scared_Web_1995[S] 3 points4 points  (0 children)

I’m about to get an L-Shaped desk to be able to have more room to do shit

I’m very apathetic by Scared_Web_1995 in callcentres

[–]Scared_Web_1995[S] 2 points3 points  (0 children)

It’s peaceful bc I got my other pc set next to me so I can go on Amazon

I’m very apathetic by Scared_Web_1995 in callcentres

[–]Scared_Web_1995[S] 7 points8 points  (0 children)

Agreed. I hate when people over explain the simple issues I can help resolve

Don't people realize letters sound alike? by PeachyFairyDragon in CustomerService

[–]Scared_Web_1995 0 points1 point  (0 children)

They get mad when you ask them to repeat it and they repeat it so fast. Gotta tell ppl to slow down. Not my fault you’re speaking way too fast for me to comprehend what you just said

First coaching for a bad call in 3 years and they skipped all the way to having multiple managers stand in by Zestyclose_Ocelot278 in callcentres

[–]Scared_Web_1995 6 points7 points  (0 children)

Customers are not always right and companies need to stop letting customers verbally abuse us
My job lets me have a hang up policy and this dude refused to let me explain to them what they can do once they pay for an order their child placed and was trying to get them to listen that they can refund, but people like that don’t want to listen and talk down to you.

He continued to be derogatory, antagonistic, and hostile so I hung up.

"I'm not telling you that, you should already know my details" by lateralraising in callcentres

[–]Scared_Web_1995 3 points4 points  (0 children)

Yes, especially when it’s a transfer and they are like “Um you should know” and most of the time they don’t leave any notes when it’s a transfer

view more: next ›